Shahbaz Khan profile photo 1 on Tal

Shahbaz Khan

Technical Success Manager | Technical Business Analyst | API Integrations | SaaS Implementation | REST APIs | Postman | Product Operations

India

6+ years of work experience

Stats Perform
Jul 20233 yrs 3 mosPresent

Bengaluru

• Managed technical onboarding and implementation activities for enterprise SaaS customers. • Worked closely with Product, Engineering, and Operations teams to resolve complex customer issues. • Supported API integrations using REST APIs, Postman, JSON, and XML. • Investigated production issues, analysed logs, and coordinated cross-functional teams to deliver timely resolutions. • Assisted customers in troubleshooting authentication, streaming, and platform integration issues. • Collaborated with Product teams to identify recurring customer challenges and contribute towards future product enhancements. • Created and maintained technical documentation and integration guides for customers. • Coordinated multiple stakeholders across different regions to ensure successful customer implementations and ongoing platform adoption.
LinkedIn
May 20221 yr 1 moMay 2023

Bengaluru

• Managed complex operational workflows while maintaining high accuracy and service quality. • Investigated customer issues and collaborated with internal teams to drive timely resolutions. • Analysed operational metrics to identify improvement opportunities. • Worked with cross-functional stakeholders to improve operational efficiency and customer experience. • Contributed towards process optimisation initiatives and knowledge management.
Amazon
Nov 20192 yrs 7 mosMay 2022

Bengaluru Area, India

• Conducted fraud and risk investigations to protect customer accounts. • Analysed large datasets to identify suspicious activities and recommend appropriate actions. • Collaborated with global teams to investigate escalated cases. • Maintained high quality standards while meeting operational SLAs. • Contributed towards continuous process improvement initiatives.

Shahbaz’s AI Stack

claude
claude
openai
openai
ChatGPT
ChatGPT

Education

Arya College of Engineering

B.Tech, Electronics and Communication

Arya College of Engineering

20124 yrs2016

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Headline

Technical Success Manager | Technical Business Analyst | API Integrations | SaaS Implementation | REST APIs | Postman | Product Operations

About

Technical-functional professional having experience across SaaS platforms, API integrations, technical support, and product operations, including specialization in enterprise customer implementations and platform integrations. Currently working as a Technical Success Manager at Stats Perform, where I partner with customers, Product, Engineering, and Operations teams to deliver successful integrations, troubleshoot complex technical issues, and drive platform adoption. My expertise includes: ✔ API Integrations ✔ REST APIs ✔ Postman ✔ JSON & XML ✔ SaaS Implementations ✔ Technical Business Analysis ✔ Stakeholder Management ✔ Product Operations ✔ Incident Management ✔ Root Cause Analysis ✔ Requirements Gathering ✔ Technical Documentation ✔ Customer Success ✔ Agile Methodologies Throughout my career, I've been responsible for: • Supporting enterprise customer implementations • Troubleshooting API integrations and platform issues • Coordinating with cross-functional teams across Product, Engineering and Operations • Investigating production incidents and driving timely resolutions • Creating technical documentation and integration guides • Contributing customer feedback towards future product enhancements Prior to Stats Perform, I worked with LinkedIn and Amazon, where I built a strong foundation in operations, risk management, stakeholder collaboration, and customer-centric problem solving.

Location

India

AI stack

claude

openai

ChatGPT

Work experience

Technical Success Manager at Stats Perform, Jul 2023 - Present · 3 yrs 3 mos, Bengaluru, • Managed technical onboarding and implementation activities for enterprise SaaS customers. • Worked closely with Product, Engineering, and Operations teams to resolve complex customer issues. • Supported API integrations using REST APIs, Postman, JSON, and XML. • Investigated production issues, analysed logs, and coordinated cross-functional teams to deliver timely resolutions. • Assisted customers in troubleshooting authentication, streaming, and platform integration issues. • Collaborated with Product teams to identify recurring customer challenges and contribute towards future product enhancements. • Created and maintained technical documentation and integration guides for customers. • Coordinated multiple stakeholders across different regions to ensure successful customer implementations and ongoing platform adoption.

Sr. Safety Operations Consultant at LinkedIn, May 2022 - May 2023 · 1 yr 1 mo, Bengaluru, • Managed complex operational workflows while maintaining high accuracy and service quality. • Investigated customer issues and collaborated with internal teams to drive timely resolutions. • Analysed operational metrics to identify improvement opportunities. • Worked with cross-functional stakeholders to improve operational efficiency and customer experience. • Contributed towards process optimisation initiatives and knowledge management.

Risk Analyst at Amazon, Nov 2019 - May 2022 · 2 yrs 7 mos, Bengaluru Area, India, • Conducted fraud and risk investigations to protect customer accounts. • Analysed large datasets to identify suspicious activities and recommend appropriate actions. • Collaborated with global teams to investigate escalated cases. • Maintained high quality standards while meeting operational SLAs. • Contributed towards continuous process improvement initiatives.

Education

B.Tech, Electronics and Communication, Arya College of Engineering