Headline

Strategic Thought Partner | Global Transformation Leader| Program Management| Operational Excellence| M&A Integration

About

Shahanaz Arjumand is a Leader with a record of achieving strong business results in Financial Services and Health Care Industries. Shahanaz has a wealth of experience in operations, strategic planning, Customer Experience strategic initatives, quality management, business transformation, strategic sourcing, BPM, innovation, and global integration. Lead Transformation/ Program Management in United States, Japan, Middle East, Africa and South Asia, and LatAm. Lead Solvency II Risk Management BPM initiative in Europe Shahanaz’s management experience includes Insurance and Healthcare Industries. She had P&L responsibilities, negotiated with unions. She serves as a Board Member of a non-profit New Jersey Outreach organization, also served on the Township Board of Education Advisory Council, and is a founder of a non-profit organization to provide healthcare services to the un-insured. She is Board Trustee for Teaneck Township Board of Education. Shahanaz served as a Steering Committee member on the American College of Managed Care Administrators. Shahanaz has been nominated and is a member of Who’s Who Among Executive and Professional Women and is also a member of the World Future Society. Shahanaz has also been recognized by Florida House of Representatives for her work with Children Medical Services. Specialties: Strategy, Planning, Visioning, Innovation, Business Process Management, CX, Quality Management, Business Transformation, Global Project Management, Program Management, Change Management, Operational Excellence, Operating Model, Talent Development & Insurance and Health care industry experience, multi-lingual

Location

United States

Work experience

Consultant and Project leader at Self Employed, Jul 2025 - Present · 1 yr, Strategic planning and execution. Community education and impact creation,

Taking time off to be a caregiver at Self Employed, Jul 2024 - Jul 2025 · 1 yr 1 mo, Life is beautiful when we are able to prioritize things that we don't want to regret later on in life. I feel blessed to have this time to focus and care for my father now.

Global Business Solutions Health Equity at Novartis, 2020 - 2025 · 5 yrs

Executive Director at Consulting, Oct 2017 - Jul 2024 · 6 yrs 10 mos, co-leading health equity initiatives with a dream team. Together, we can make a significant difference. The journey is long but it is achievable.

Vice President at MetLife, Jan 2015 - Sep 2017 · 2 yrs 9 mos, Led strategy and execution of strategic programs that created a multi-million dollar growth impact and efficiency saves. Served as a strategic partner and leader in the following programs: Global Finance Transformation Global Operations Lean/ Cultural Transformation Operational Excellence Customer experience strategy, customer engagement, customer journey mapping Change Management Team Building Global Employee Benefits transformation

Asst.Vice President at MetLife, Jan 2003 - Dec 2014 · 12 yrs, Driving Thought Leadership on key enterprise program M&A Integration Strategy & Transformation Lean Transformation BPO & creation of captive center Global Sourcing Shared Services Legal Entity restructuring Operational Excellence Change Management Program Management Balance Score Card Business Process Management Risk Management operating model framework Project Management (Underwriting Requirements, Straight Through processing, Reserves, etc.) Operating Model design and execution Customer Centricity Global Finance Transformation

Education

Masters, Health Adminsitration, Xavier University - Williams College of Business

Rutgers University