---
title: "Shagun V. - Member in Greater Bengaluru Area | Tal"
description: "Meet Shagun V., AI-Led Customer Success & Revenue Growth | AI-Native GTM | Building CS Motions from 0→1 | Ex-Whatfix (GenAI DAP), Ex-Eightfold AI | Community Builder | Btech CS + MBA IIM Indore based in Greater Bengaluru Area. AI stack includes antigravity, claude, and gemini."
image: "https://tal.club/meet/shagun-vaish/share-image"
---

# Shagun V\. on Tal

## Headline

AI\-Led Customer Success & Revenue Growth \| AI\-Native GTM \| Building CS Motions from 0→1 \| Ex\-Whatfix \(GenAI DAP\), Ex\-Eightfold AI \| Community Builder \| Btech CS \+ MBA IIM Indore

## About

I build customer success from scratch for companies that are changing how the world works\. 12 years in enterprise CS \- early hire at Whatfix \(50→1,000 employees\), CS Director at Eightfold AI\. $10M\+ ARR managed, 100% net retention, 12X revenue growth\. Now focused on helping AI companies land, adopt, and expand in India and APJ markets\. I am a Customer Success Leader specialising in AI\-first and SaaS products, with 10\+ years of experience driving adoption, retention, and expansion across global enterprise accounts\. I have partnered with CXOs at companies such as Facebook, Microsoft, Google, JPL NASA, KPMG, Bank of America, AutoZone, Davita, and Ameriprise to turn complex platforms into business outcomes\. Most recently, I worked with a leading talent intelligence platform \(Eightfold AI\) and a digital adoption platform \(Whatfix\) that pioneered Generative AI for enterprise workflows\. My focus now is at the intersection of customer success and AI: helping early\-stage SaaS and AI companies build CS engines that are data\-driven, scalable, and community\-led\. I actively explore Generative AI, RAG\-based assistants, and CS AI agents to improve CSM productivity, customer communication, and executive\-ready insights\. What I'm most interested in : the intersection of AI safety and enterprise adoption\. The most important question in enterprise AI right now isn't "what can the model do", it's "how do you get an organization to adopt it responsibly, at scale, sustainably\." That's a change management, trust\-building, and value\-measurement problem\. It's the problem I've been solving for 12 years\. Beyond work, I serve on the General Executive Council of the IIM Indore Alumni Association and founded the IIM Women Community in Bengaluru, building networks of 800\+ women leaders locally and 10,000\+ globally\. I am passionate about mentoring – I’ve helped 20\+ professionals pivot into customer success and leadership roles and increasingly guide them on how to future\-proof their careers with AI\. If you’re building or scaling an AI or SaaS product and want to design a modern, AI\-augmented customer success function – or you’re a CS leader exploring AI – let’s connect\.

## Location

Greater Bengaluru Area

## AI stack

antigravity

claude

gemini

grok

kimi

notebooklm

## Work experience

Member at Women of Customer Success, May 2026 \- Present · 5 mos

Consultant at The Success Studio, Feb 2025 \- Present · 1 y 7 mo, Bengaluru, Karnataka, India, Building the CS infrastructure that early\-stage AI companies don't yet know they need\. Advising 3 B2B AI startups on their first CS motion \- ICP segmentation, AI\-enabled onboarding, and consumption\-based success metrics\. 🎯 Core Focus Areas: Experimenting with AI tools \(RAG assistants, sales and CS copilots\) to streamline research, account planning, and success plan creation for consulting clients\. Customer Success Framework Development: Architecting scalable CS operations that drive sustainable growth and market positioning Revenue Acceleration: Implementing proven methodologies that can deliver 12X revenue growth and 10X license expansion across previous engagements Organizational Transformation: Building high\-performing teams and leadership pipelines using frameworks developed through 10\+ years of Fortune 500 experience Strategic Market Positioning: Leveraging expertise with Microsoft, Google, Facebook, Bank of America, and KPMG to establish competitive advantages 🚀 Consulting Impact: Currently partnering with select B2B AI startups to solve critical scale\-up challenges including customer retention optimization, expansion pipeline development, and C\-suite relationship building\. My approach combines data\-driven insights with proven frameworks that have consistently delivered NRR and GRR across portfolios\. 💡 Value Proposition: Drawing from transformational leadership experience at Eightfold AI and Whatfix, I bring battle\-tested strategies for navigating the startup\-to\-scale\-up transition\. My expertise spans building scalable CS operations, mentoring high\-performing teams, and creating sustainable competitive advantages in global markets\. 🌟 Recognition: Top 100 Customer Success Strategist globally \(Success Hacker\) \| IIM Indore MBA \| 10\+ years transforming CS organizations

Angel Investor at Self\-Employed, Feb 2024 \- Present · 2 yrs 8 mos, B2B & AI\-First Selective early\-stage investor in B2B AI\-first companies\. I partner with founders who combine technical depth, speed of execution, and ambition to build enduring businesses\.

Customer Success Director at Eightfold, Jan 2024 \- Jan 2025 · 1 yr 1 mo, Bengaluru, Karnataka, India, Delivered 100% net retention and 95% gross retention for 3 consecutive quarters \- company record\. Drove AI feature adoption \(Copilot\-style guidance, GenAI recommendations\) with business and IT stakeholders, achieving 75% customer advocacy rate against a 40% target\. Revenue & Growth Transformation: Portfolio Excellence: Delivered 100% net retention and 95% gross retention across portfolio, setting company record for three consecutive quarters \(Q1\-Q3 2023\), while elevating company CSAT to 100% enterprise\-wide Revenue Pipeline: Strengthened expansion and upsell pipelines by 20% YoY through strategic value storytelling and success case development Global Market Expansion: International Presence: Contributed to Cultivate EMEA 2024 in London, establishing Eightfold as thought leader among 150\+ senior HR executives across Europe, while building multi\-level C\-suite relationships with CHROs globally Digital Transformation: Led 90%\+ adoption of key modules at major accounts, demonstrating ROI that became company success stories Organizational Development: Evangelised AI features \(e\.g\., Copilot\-style guidance, GenAI content, intelligent recommendations\) with business and IT stakeholders, driving usage growth and expansion conversations\. Scalable Systems: Architected global playbooks for CSMs, standardizing success motions that became company\-wide best practices, while achieving 75% customer advocacy rate \(vs\. 40% target\)

Growth Coach at Catalyst Software, Sep 2023 \- Dec 2025 · 2 yrs 4 mos, Remote, Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application\-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions\.

Success Director at Whatfix, Apr 2019 \- Jan 2024 · 4 y 9 mo, Bengaluru

Senior Software Engineer at Bank of America, Jul 2013 \- Jul 2016 · 3 y, Mumbai

## Education

Master of Business Administration \- MBA, Indian Institute of Management, Indore

Entrepreneurship Mindset Development Program, Indian Institute of Technology, Mandi

[View the original profile](https://tal.club/meet/shagun-vaish)

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