Headline

Manager - PMO @ GEP Worldwide | Agile, CRM

About

Dedicated project manager with a proven track record of optimizing sales processes and enhancing performance within leading customer engagement platforms. Currently excelling as a Manager - Sales Operations at WebEngage, where I leverage my expertise to drive efficiency and effectiveness across the sales lifecycle. My academic foundation includes a degree in Economics from the esteemed University of Mumbai, complemented by a spectrum of certifications in CRM, Cloud, and Agile Project Leadership. With over 9 years of hands-on experience in sales operations, business analysis, and relationship management, I've honed my skills across diverse industries, particularly within the technology and recruitment sectors. My proficiency spans social networking, CRM systems, analytical tools, and cloud technologies, empowering me to spearhead impactful projects centered around data-driven insights, process enhancements, and elevated customer satisfaction. Passionate about facilitating business growth, I thrive on devising strategies that propel organizations towards their objectives through robust sales operations and engaging customer experiences. Let's connect to explore synergies and opportunities for collaborative success in driving projects forward with precision and innovation

Location

Mumbai

AI stack

claude

gemini

Canva Magic Studio

ChatGPT Images

Microsoft Copilot

OpenAI Agents SDK

Work experience

Associate Consultant at Tata Consultancy Service(TCS), Oct 2010 - Sep 2025 · 14 y 11 mo, Noida

Education

Graduate, Economics, University of Mumbai