---
title: "Shagufta Aiman Shaikh - Customer Service Associate in Aurangabad | Tal"
description: "Meet Shagufta Aiman Shaikh, Psychology Student | CAP Associate | based in Aurangabad."
image: "https://tal.club/meet/shagufta-aiman/share-image"
---

# Shagufta Aiman Shaikh on Tal

## Headline

Psychology Student \| CAP Associate \|

## About

A psychology honours student with a strong academic background and knowledge of critical thinking, effective communication and empathy, with a desire to enter the workforce\. I wish to obtain a role where I can apply my skills and deliver satisfactory solutions\. • Motivated and dedicated, seeking an opportunity to apply theoretical knowledge and gain practical experience in the field of psychology and related fields\. • Have experience in customer service and professional communication skills\. • Comfortable with working a collaborative team\. • Eager to contribute to a dynamic organization and develop valuable skills to further my career\.

## Location

Aurangabad

## Work experience

Customer Service Associate at Amazon, Aug 2024 \- Present · 1 yr 11 mos, India, CAP Customer Service Associate, Amazon Marketplace India\. •Identified and managed patterns of misuse in refunds, returns, and concessions\. •Handled customer interactions professionally while enforcing Amazon's return and refund policies\. •Investigated suspicious activity, ensuring legitimate customers were treated fairly while preventing abuse\. •Collaborated with internal teams to resolve issues and suggest process improvements\. •Made decisions to approve or deny concessions based on company policies, maintaining a balance between customer satisfaction and preventing policy abuse\.

## Education

Bachelor of Arts \- BA, Psychology, Indira Gandhi National Open University

[View the original profile](https://tal.club/meet/shagufta-aiman)

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