CAP Customer Service Associate, Amazon Marketplace India. •Identified and managed patterns of misuse in refunds, returns, and concessions. •Handled customer interactions professionally while enforcing Amazon's return and refund policies. •Investigated suspicious activity, ensuring legitimate customers were treated fairly while preventing abuse. •Collaborated with internal teams to resolve issues and suggest process improvements. •Made decisions to approve or deny concessions based on company policies, maintaining a balance between customer satisfaction and preventing policy abuse.