Headline

Data Analyst | Turning Complex Data into Actionable Insights | 3+ Years of Experience Driving Business Growth | Excel, SQL, Power BI, Python Expert

About

At Pontoon Solutions, my role as Engagement Coordinator intertwines data analysis competencies with client engagement, leveraging skills in MySQL and Google Analytics to deliver insightful strategies. With a foundational education in Computer Science from the Teachers Academy Group of Institutions, I apply critical thinking and technical acumen to solve complex issues. Motivated by the intersection of technology and customer satisfaction, I've honed my abilities to interpret data, ensuring informed decision-making that supports our organizational goals. My expertise lies in translating complex datasets into actionable intelligence, fostering enhanced client relationships and operational efficiencies.

Location

Greater Bengaluru Area

Work experience

Engagement Coordinator at Pontoon Solutions, Nov 2022 - Feb 2025 · 2 yrs 4 mos, Bengaluru, Karnataka, India, In my role as an Engagement Coordinator at Pontoon Solutions, I effectively managed data upload and communication with clients using various tools like Jira, Field Glass, Excel, and Google Sheets. I collaborated with team members to address and resolve issues promptly, ensuring smooth operations and timely project delivery. My strong organizational and problem-solving skills were instrumental in streamlining processes and enhancing overall efficiency.

Data Coordinator at Pontoon Solutions, Nov 2022 - Feb 2025 · 2 yrs 4 mos, Spearheaded analytical projects for new client onboarding within the MSP product line, ensuring seamless operational transitions. Automated daily KPI dashboard reports, resulting in massive time savings and increased efficiency in organizational reporting. Designed comprehensive Business Requirement Documents (BRDs) for internal report development, which significantly boosted operational efficiency. Developed, monitored, and defined actionable metrics (SLAs, KPIs), conducting diagnostic analysis to uncover root causes of performance metric fluctuations. Created data mappings and interactive visualizations utilizing Advanced Excel and Power BI. Liaised cross-functionally between technical and business teams to translate overarching business objectives into precise data requirements. Enhanced various data upload processes, successfully reducing manual interference and improving overall data accuracy. Acted as a Subject Matter Expert (SME), mentoring and training new analysts on tool utilization and process workflows.

Operations Analyst at First Advantage, Oct 2021 - Aug 2022 · 11 mos, Bangalore

Customer Service Specialist at Standard Chartered Bank, Aug 2019 - Dec 2020 · 1 yr 5 mos, Bangalore

Customer Support Specialist at Standard Chartered Bank, Aug 2019 - Dec 2020 · 1 yr 5 mos, Leveraged analytical and problem-solving skills to accurately identify and resolve technical issues for clients across various banking products. Navigated internal banking systems and tools to provide comprehensive support and maintain high customer satisfaction. Contributed to the continuous improvement and optimization of customer service procedures and operational processes.

Education

bca, Computer Science, Bangalore University, Bangalore

Bachelor of Computer Applications, bangalore university