Shabnoor Parveen

3+ years of work experience

Dec 20241 yr 10 mosPresent

Bengaluru

Oct 20231 yr 3 mosDec 2024

Bengaluru, Karnataka, India

Roles and Responsibilities Have working experience in a startup company as operating executive and acting as a license for collaboration and support between the department for Hr, Sales, Payroll, Finance and Management for completing the task and resolving query along with following responsibilities: Utilized Google Sheets, App Script, and JavaScript to enhance efficiency through automation. Developed scripts for automated email dispatch with attached PDFs. Created automated certificate generation and distribution systems. Managed batches and scheduled classes within the LMS. Handled onboarding processes for students and instructors. Conducted demo sessions for onboarding new instructors. Assigned and evaluated web development and Python projects. Provided student support through calls and emails, addressing queries and concerns. Salary negotiation with instructors while hiring and collaborating with HR team and finance teams for managing payroll for the instructors. Provided end-to-end support to students from onboarding to certification. Collaborating with development, sales, and payroll teams for innovative approach and implementing new initiatives, also supporting within the department for resolving issues & qurey as well streamlining the processes for mentors and students for a smoother onabording. Gathered requirements from management and mentors to update the curriculum. Handled refund cases and managed escalations from both students and mentors. Conducted inquiries to identify root causes of problems, ensuring optimal solutions. Maintained the complete database of students and mentors.