Shabnam Begum profile photo 1 on Tal

Shabnam Begum

MSc strategic management

Bengaluru

1+ year of work experience

Concentrix
Aug 20241 yr 4 mosNov 2025

Bangalore Urban district

Managed end-to-end customer resolution processes as a dedicated Operations Representative at Concentrix, a global leader in integrated CX solutions. Successfully resolved complex escalated queries, ensuring high customer satisfaction and maintaining service level agreements (SLAs) for enterprise clients. Key Contributions & Responsibilities: Complex Query Resolution: Served as a primary point of contact for resolving escalated customer issues and complex service inquiries that required deep product/service knowledge. CRM Expertise: Utilized advanced Customer Relationship Management (CRM) tools (e.g., Salesforce, Zendesk) to accurately log, track, manage, and prioritize all customer cases and communications. Customer Communication: Managed professional written and verbal communication channels, drafting clear and concise emails to provide detailed solutions, updates. Service Excellence: Adhered strictly to quality standards and operational procedures to ensure efficient problem-solving. Process Improvement: Identified recurring customer issues and provided valuable feedback to relevant departments (e.g., product or operations) to inform long-term service improvements and reduce escalation rates.
Bhanzu
Jul 20242 mosAug 2024

Bangalore Urban

Spearheaded international business development efforts for the Gulf/Middle East market at Bhanzu, a high-growth EdTech company founded by Neelakantha Bhanu Prakash, the "World's Fastest Human Calculator." Focused on expanding the company's global footprint by driving enrollment for the flagship online math course (for ages 6-16). Key Contributions & Responsibilities: International Sales: Executed high-volume, outbound telesales to parents across Gulf countries (e.g., UAE, Saudi Arabia, Qatar) to introduce and convert them to the specialized math course. Target Achieved: Exceeded monthly sales quotas by an average of 15% in the first quarter of deployment. Value Proposition Delivery: Effectively communicated the core value proposition of Bhanzu's unique, interactive curriculum—designed to make children 4x quicker at calculations and eliminate math phobia—through consultative selling. Market Penetration: Contributed directly to the expansion and establishment of the Bhanzu brand and customer base within a new, high-potential international market. Domain Expertise: Developed a deep understanding of the competitive EdTech landscape and parental expectations in the Gulf region to tailor sales pitches and achieve high conversion rates.
Proofile.in - GlobalGenZ Community
Jan 20243 mosMar 2024

Bangalore Urban

Completed an internship focused on building the supply and demand side of a global networking platform dedicated to connecting passionate youth with meaningful engagements, professional success, and economic benefits. Profile.in aims to establish a worldwide ecosystem for young talent to pursue their passions professionally. Key Contributions & Responsibilities: B2B Partnership Development: Led outreach and communication efforts targeting Human Resources (HR) departments at companies to onboard them onto the platform for easy and efficient hiring. Academic Outreach: Established direct contact with Placement Cells/Training & Placement Officers (TPOs) at various colleges and universities to introduce the platform as a key recruitment channel for their students. Platform Curation: Contributed to creating a streamlined pipeline by identifying and connecting talent demand (companies) with supply (colleges/youth), ensuring the platform delivered relevant hiring opportunities. Market Validation: Gathered feedback from HR professionals and Placement Cells to inform product development, ensuring the platform met the specific hiring needs of businesses and the placement goals of educational institutions. Networking & Engagement: Supported the mission of establishing a global network designed for passionate youths to succeed in their careers and derive economic benefits from their skills.

Education

Christ University, Bangalore

Master of Science (Strategic Management), Strategic management, Data analyst, Business analyst

Christ University, Bangalore

Mount Carmel College, Palace Rd, Bengaluru

Bachelor of Commerce - BCom BPS

Mount Carmel College, Palace Rd, Bengaluru

20213 yrs2024

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Headline

MSc strategic management

Location

Bengaluru

Work experience

Operations Representative at Concentrix, Aug 2024 - Nov 2025 · 1 yr 4 mos, Bangalore Urban district, Managed end-to-end customer resolution processes as a dedicated Operations Representative at Concentrix, a global leader in integrated CX solutions. Successfully resolved complex escalated queries, ensuring high customer satisfaction and maintaining service level agreements (SLAs) for enterprise clients. Key Contributions & Responsibilities: Complex Query Resolution: Served as a primary point of contact for resolving escalated customer issues and complex service inquiries that required deep product/service knowledge. CRM Expertise: Utilized advanced Customer Relationship Management (CRM) tools (e.g., Salesforce, Zendesk) to accurately log, track, manage, and prioritize all customer cases and communications. Customer Communication: Managed professional written and verbal communication channels, drafting clear and concise emails to provide detailed solutions, updates. Service Excellence: Adhered strictly to quality standards and operational procedures to ensure efficient problem-solving. Process Improvement: Identified recurring customer issues and provided valuable feedback to relevant departments (e.g., product or operations) to inform long-term service improvements and reduce escalation rates.

Business Development Associate at Bhanzu, Jul 2024 - Aug 2024 · 2 mos, Bangalore Urban, Spearheaded international business development efforts for the Gulf/Middle East market at Bhanzu, a high-growth EdTech company founded by Neelakantha Bhanu Prakash, the "World's Fastest Human Calculator." Focused on expanding the company's global footprint by driving enrollment for the flagship online math course (for ages 6-16). Key Contributions & Responsibilities: International Sales: Executed high-volume, outbound telesales to parents across Gulf countries (e.g., UAE, Saudi Arabia, Qatar) to introduce and convert them to the specialized math course. Target Achieved: Exceeded monthly sales quotas by an average of 15% in the first quarter of deployment. Value Proposition Delivery: Effectively communicated the core value proposition of Bhanzu's unique, interactive curriculum—designed to make children 4x quicker at calculations and eliminate math phobia—through consultative selling. Market Penetration: Contributed directly to the expansion and establishment of the Bhanzu brand and customer base within a new, high-potential international market. Domain Expertise: Developed a deep understanding of the competitive EdTech landscape and parental expectations in the Gulf region to tailor sales pitches and achieve high conversion rates.

Business Development Associate at Proofile.in - GlobalGenZ Community, Jan 2024 - Mar 2024 · 3 mos, Bangalore Urban, Completed an internship focused on building the supply and demand side of a global networking platform dedicated to connecting passionate youth with meaningful engagements, professional success, and economic benefits. Profile.in aims to establish a worldwide ecosystem for young talent to pursue their passions professionally. Key Contributions & Responsibilities: B2B Partnership Development: Led outreach and communication efforts targeting Human Resources (HR) departments at companies to onboard them onto the platform for easy and efficient hiring. Academic Outreach: Established direct contact with Placement Cells/Training & Placement Officers (TPOs) at various colleges and universities to introduce the platform as a key recruitment channel for their students. Platform Curation: Contributed to creating a streamlined pipeline by identifying and connecting talent demand (companies) with supply (colleges/youth), ensuring the platform delivered relevant hiring opportunities. Market Validation: Gathered feedback from HR professionals and Placement Cells to inform product development, ensuring the platform met the specific hiring needs of businesses and the placement goals of educational institutions. Networking & Engagement: Supported the mission of establishing a global network designed for passionate youths to succeed in their careers and derive economic benefits from their skills.

Education

Master of Science (Strategic Management), Strategic management, Data analyst, Business analyst, Christ University, Bangalore

Bachelor of Commerce - BCom BPS, Mount Carmel College, Palace Rd, Bengaluru