Headline

Customer Success at the Core | Driving Growth & Operations | SaaS CS • Affiliate Marketing • Staffing

About

I don’t fit into just one box — and that’s my strength. I’ve worked at the intersection of Customer Success, Business Development, Affiliate Marketing, and Operations, helping businesses grow not just in numbers, but in relationships, efficiency, and long-term value. From ensuring customers see real outcomes in SaaS, to building revenue pipelines in recruitment & staffing, to managing partners, affiliates, and internal operations — I enjoy connecting dots that others see as separate. I believe growth happens when: • customers are heard • processes are optimized • teams are aligned • relationships are nurtured That’s where I thrive — turning complexity into clarity and effort into results. What I bring to the table: ✔ Customer-first mindset ✔ Revenue & growth thinking ✔ Cross-functional collaboration ✔ Operational ownership ✔ Adaptability across industries I’m always curious, always learning, and motivated by impact. 📌 If you’re looking for someone who can bridge customers, growth, and operations, let’s connect.

Location

Bengaluru

AI stack

ChatGPT

Work experience

Business Development Team Lead at VSV WINS, INC, Mar 2026 - Present · 7 mos, United States, Business Development Lead in US Staffing with a strong focus on client acquisition, relationship management, and revenue growth. Skilled in identifying new business opportunities, understanding client requirements, and aligning recruitment strategies to deliver high-quality hiring solutions. Proven ability to build strong client partnerships, drive consistent pipeline generation, and ensure seamless coordination between clients and internal teams. Committed to accelerating business expansion, client retention, and long-term success.

Business Development Manager at W3 Global India Pvt. Ltd., Jan 2025 - Dec 2025 · 1 yr, Led client acquisition for staffing/recruitment accounts, designing a percentage-based revenue-share partnership model that improved deal profitability. Built a qualified pipeline through market mapping and outreach, partnering with delivery teams to keep placement timelines and client satisfaction on track.

Business Development Manager at W3Global, Nov 2024 - Oct 2025 · 1 yr, Chennai, Tamil Nadu, India, As a Business Development Executive at W3 Global, I focus on identifying new opportunities, generating leads, managing the sales process, and building strong client relationships to drive business growth and ensure customer satisfaction.

Sales and retention specialist Macfee at Sutherland, Aug 2024 - Jan 2025 · 6 mos, Chennai, Tamil Nadu, India, Sales and Retention Specialist at Sutherland focuses on engaging with customers to understand their needs, resolve issues, and enhance their overall experience. The role involves upselling products and services, developing strategies to reduce churn, and ensuring customer satisfaction to maintain and grow the customer base. It requires strong communication skills, a proactive approach to customer support, and the ability to drive both sales and loyalty.

Sales Specialist at Sutherland, Jul 2024 - Jan 2025 · 7 mos, Owned end-to-end customer interactions — issue resolution, renewals, and retention — for an assigned account base. Identified churn risk early and deployed tailored retention offers, contributing to steadier renewal outcomes. Ran upsell/cross-sell motions alongside support delivery, growing account value without sacrificing satisfaction scores.

Customer Relations Manager at BGD Pvt. Ltd., Feb 2023 - Jun 2024 · 1 yr 5 mos, Built and scaled an affiliate partner program from strategy through onboarding, training, and ongoing performance enablement. Served as primary point of contact for the affiliate network, resolving issues and identifying optimization opportunities that sustained revenue growth.

Education

Master of Business Administration - MBA, Marketing, Ramaiah College Of Arts, Science and Commerce

Master of Business Administration, Marketing/Marketing Management, General, M S Ramaiah Institute of Technology