About
Currently serving as Assistant Manager – Operations at Early Steps Academy, I lead key operational initiatives that enhance efficiency, improve stakeholder experiences, and support organizational expansion across global markets. My role involves overseeing cross-functional operations, streamlining workflows, managing strategic projects, driving recruitment and onboarding efforts, and implementing process improvements that enable sustainable growth. Working closely with leadership teams, I focus on transforming complex challenges into structured, actionable solutions while maintaining a strong people-first approach. With a background spanning EdTech, ITES, and finance, I bring a unique blend of operational expertise, analytical thinking, and stakeholder management. My experience includes process optimization, team training and development, account management, learner success, and building systems that improve productivity and service delivery at scale. I thrive in fast-paced environments where adaptability, collaboration, and continuous improvement are essential. Passionate about learning and innovation, I am always eager to connect with professionals who are shaping the future of education, operations, and business transformation.
Work experience
Assistant Manager at Early Steps Academy, Jun 2026 - Present · 4 mos, Bengaluru, Karnataka, India
Global Operations and Learning Associate at Early Steps Academy, Dec 2024 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India
General Secretary at XLRI Online Learning, Sep 2022 - Aug 2024 · 2 yrs, Jamshedpur, Jharkhand, India, XOL Career Development Cell
Global Learning Expert at Early Steps Academy, May 2022 - May 2024 · 2 yrs 1 mo, Remote
Coding and Maths Instructor at WhiteHat Jr, May 2021 - May 2023 · 2 yrs 1 mo, Jamshedpur, Jharkhand, India, Teaching Maths and Coding (Game development and App development) using block based JavaScript to kids Globally (US, UK, India)
Operations Representative at Concentrix, May 2019 - Jan 2021 · 1 yr 9 mos, Kolkata, West Bengal, India, Process - Maruti ATM Handled customer complaints in a B2B model. Made daily reports on the complaint generation, RCA, and resolutions provided and maintained on MS Excel which was directly shared with the clients.
