Headline

Senior Product Manager @ PhonePe | Mahindra | XLRI

About

5+ years in Product Management & Development. Expertise in end-to-end development & shipping of AI/ML Based Products - leveraging unstructured data ; managing cross-functional teams & leading them to a common goal. Additionally, have experience of building & sustaining Analytics charters for Digital Marketing, Sales & HR Functions. Post Under-Grad, worked 2.5 years in Operations Management - worked closely with Global R&D Teams to help ship 'First time right' Automotive Products.

Location

Bangalore Urban

AI stack

gemini

langchain

n8n

openai

Work experience

Senior Product Manager at PhonePe, Jan 2024 - Present · 2 yrs 4 mos, Bengaluru, Karnataka, India

Product Manager at PhonePe, Oct 2021 - Dec 2023 · 2 yrs 3 mos, Bangalore Urban, Karnataka, India

Manager II, Business Transformation & Analytics at Mahindra Group, Jul 2020 - Oct 2021 · 1 yr 4 mos, Mumbai, Maharashtra, India, 1) CX Transformation Projects : Lead from Business Transformation & Analytics team - for 2 out of 4 Strategic CX Transformation Initiatives identified in Auto Division, both in preparation for the impending XUV700 Launch and also as a Long Term Sustainable Pivot in Auto Division Workstream 1 : Enhancing Digital Relationship Experience – to help improve Digital Enquiry to Retail % ; Enquiry to Test Drive %. Identified & Implemented initiatives including Call Centre Optimization ; Improving Lead Quality ( Linking Web Traffic Data ) ; Framework for Integrating Touchpoints ( including Leveraging Audio Recordings ) Workstream 2 : Optimizing Test Drive Experience - to help Improve Enquiry to Retail % ; Enquiry to Booking %. This included Creating Customer Journey maps ( intrusive / non-intrusive - leveraging WhatsApp, Bot ), through Consumer In-sighting ; Worked on Test Drive Vehicle availability & upkeep ; Finalizing & Setting Up a Review Mechanism across Pilot Dealerships - for Daily + Weekly Tracking / Exceptions 2) Functional Responsibility : Headed Digital Analytics for Auto Division - Led Engagement with Digital, CRM & Brand Teams, to help create Analytics Road Map / Key Use Cases for enhancing value. Including Projects - “Evaluated the Social Listening Platform for Auto Division ( Clootrack, Talkwalker & Social Studio )” ; “Led Google Analytics Tool Setup & Management”

Product Manager, Information Insights Centre at Mahindra Group, Mar 2018 - Jun 2020 · 2 yrs 4 mos, Mumbai Area, India, 1) 2nd Stint: Product Manager, Cognitive Tech (AI / ML) Built two AI Products for Auto-Farm Sector Product 1: Talent Market Place Built In-house - for identifying Future Roles for Employees / Successors for Roles. Meant to enable "Personalization as a Theme for Employee Centricity". Solution designed the back-end architecture, led the development of NLP Model for extraction of Skills / Experience Tags from Unstructured Data - held Roadmap Ownership. Product 2: Conversational AI Chatbot to enable Search Driven Analytics Conceptualized to help “Enable Self-Serve Analytics” - through Enabling Data Insights in < 1.5 secs, in response to Questions from the User. Finalized architecture with the AI Team - based on NL & Search Algorithm. Held Ownership for Product Roadmap Conceptualization - Focused on reinforcing this as a Search Engine & enhancing Personalization. Both Products got highlighted at the Mahindra Group Level, initiated Horizontal Deployment in Group Corporate Office. 2) 1st Stint: Manager, Analytics Business Projects included “Enhancing Territory Managers' Productivity ( to impact Delivery Adherence % & Collection Adherence % )” ; “Designing Framework for SCM - Hub Buyers' Productivity ( to impact Inventory Optimization )” ; “Implemented Analytics Led Framework for Designing Model / Region Specific Incentives to Dealers ( Spend Optimization )”. Additionally, within HR - “Conceptualized the Framework + List of Use Cases to help enable - Personalization as a Theme - Presented to MD, HR Leadership - got it earmarked in HR Charter for the Sector” ; "Built Platform for In-sighting & Exceptions - aimed at helping increase in data-driven decisions” ; “Change Management / Maturing Analytics Eco-System / Driving Adoption - included Implementing Review Mechanism, Designing Analytics Foundation Program, Designing & Conducting Business Hackathon...” ; “Enhancing / Building Datamart - earmarked as the Foundation for meeting Analytics Needs”

Summer Internship at Mahindra Group, Apr 2017 - May 2017 · 2 mos, Mumbai & Chennai, India, Project - 'Enhancing Org. Effectiveness : Building Culture of Collaboration', for Automotive Division - a) Quantified perception of Collaboration ; Deep-dived through FGDs, Interviews b) Identified Cultural Manifestation, its impact on Collaboration & sub-factors across Divisions c) Recommended Initiatives to address the root causes identified, including - Creating Collaboration Profile of Employees - Appropriate Positioning of Lead Functions with Decision Rights - Clearly defined Team Composition/Formalization of Reviews - Framework for reducing variation in Prioritization of Responsibilities - Designed Change Management Framework including new components in Review System & Incentives d) Designed a Phase wise Multi-Stage Program - 'Awareness' to 'Making Change Stick'

Deputy Manager, Process Engineering at Mahindra & Mahindra, Aug 2013 - May 2016 · 2 yrs 10 mos, Pune Area, India, 1) Worked as Program Manager, to help XUV Powertrains Products reach "Production Prove Out" from Prototyping Stage. Programs included : - XUV500 Automatic Transmission ( $500k ) ; - SsangYong Motor Company's Power Take-off Unit for Tivoli ( $900k ) ; - XUV500 Euro 6 / Refreshed Powertrain ( $120k ) ; - XUV500 Automatic Transmission Power Take-off Unit ( $58k ) 2) Worked Closely with Teams in Chennai (MRV) ; Japan (AISIN-Warner) ; South Korea (SYMC). Co-ordinated with multiple teams involved across the Life Cycle of Product Launch (Proto-Build, Component Development, Manufacturing Bill-Of-Material, Start of Production...) to establish the Manufacturing Process & Prove-Out the Production Readiness. 3) Led Implementation of various other Projects, to support / enable Organization wide themes of "First Time Right" & "Reduction of Non-Value-Added Activities to move closer to Just-In-Time Philosophy". Initiatives included, - Led XUV500 Power Take-Off Unit Rework reduction, achieved reduction from 26% to 5% (monthly) - Nominated member for 'Zero Km Claim' & 'Value Stream Mapping' implementation for XUV Shop - 'Total Productive Maintenance (TPM)' Implementation for XUV500 Transaxle Shop

Summer Internships at Various Companies, 2011 - 2012 · 1 yr, New Delhi - Jamshedpur - Pune, India, 1) NTPC, Badarpur (Summer, 2012) https://www.ntpc.co.in/power-generation/coal-based-power-stations/badarpur Title: Power Plant Intern Project: Studying & redesigning Layout of Batch Processing Plant Highlight: Achieved 'Very Good' Rating 2) Tata Hitachi Construction Machinery Company Private Limited (Summer, 2012) https://www.tatahitachi.co.in/ Title: Excavator 350V Transmission Department Intern Project: Identification of Quality Issues source during Manufacturing process of Gears in Excavator 350V Highlight: Achieved 'Excellent Rating' 3) FCA Fiat Chrysler Automobiles (Summer, 2011) http://www.fiat-india.com/home Title: Linea & Punto Body Shop Intern Project: Worked on 'Analysis & Elimination of BIW Defects' Highlight: 'Project had Implementation Value'

Education

Master of Business Administration (MBA), XLRI Jamshedpur

Bachelor of Technology (B.Tech), Jamia Millia Islamia