Headline

Senior Process Associate, Amazon | Ex-Axis Bank | Risk & Compliance Analytics | Process Optimization | Power BI, Automation, SQL, Lean Six Sigma | CFA Level 1 Candidate

About

Six years in, I still think like a scientist: hypothesize, test, quantify, iterate. It's the lens I've carried from a biotech master's into risk, process-excellence, and analytics roles at Amazon and Axis Bank — and it's how I've delivered $3.24M in cost savings, a 1400-bps CSAT lift, and 98.2% automation accuracy across 1,200+ audits. Currently, I'm a Senior Process Associate at Amazon, running risk and quality programs for 1M+ consumers across the NA, EU, and FE regions — combining AI-driven automation and Lean Six Sigma to cut defects and keep operations audit-ready in regulated environments. Much of this work is inherently cross-functional — partnering with Product, Engineering, Security, and Operations leadership to diagnose root causes and drive stakeholder alignment, much like a consulting engagement inside the business. Before Amazon, at Axis Bank, I drove ₹1.2–1.5 Cr in incremental AUM through segmentation-led strategies, beating annual revenue targets by 110% — my first proof that the same problem-solving lens works just as well in financial services as it does in tech operations. Outside work, I've held elected leadership roles at Toastmasters International — including Area Director and Club President — sharpening the same skills that make cross-functional alignment work: structured communication, coaching, and leading people who don't report to you. That range is intentional. My work has consistently sat at the overlap of a few disciplines: Business Analytics — Python (regression, ARIMA), Power BI, Tableau, predictive modelling, segmentation Process Excellence — Lean Six Sigma, root cause analysis, SOP design, SLA/TAT optimisation Risk & Compliance — AML/KYC/CIP/EDD, audit readiness, controls governance Financial Analytics — AUM growth, customer segmentation, CLV, portfolio deepening I'm a Top 5% WW performer at Amazon (multiple GEM awards) and was Top 2% PAN India at Axis Bank. I'm currently exploring my next move — ideally a role in business analytics, process excellence, consulting, or financial analytics where that same combination of rigor and range can drive outcomes at a larger scale. If that's a problem you're hiring for, I'd love to talk.

Location

Bengaluru

AI stack

claude code

githubcopilot

Amazon Q Developer

Canva Magic Studio

ChatGPT

Microsoft Copilot

Work experience

Senior Process Associate at Amazon, Jul 2022 - Present · 4 yrs 3 mos, On-site, I own risk, quality, and process-excellence operations for 1M+ consumers across NA, EU, and FE, diagnosing systemic gaps across 100K+ cases and translating findings into process, policy, tooling, and quality improvements. · Built PPX, a GenAI QA tool on Amazon Bedrock (Claude) automating classification-accuracy validation against SOP rationale — 97%+ accuracy, 100% coverage, preventing escalations before they happen · Built 4 workflow-automation tools (Wrappy, ARIA, Glance, ScrubEx) adopted by 200+ users — cutting class-creation time from 5–10 min to 15–40 sec, mapping errors from ~10–15% to <1%, and eliminating 74 annual compliance errors · Designed real-time QuickSight dashboards tracking class migrations against a 5,400-class target, replacing ~40–50 min of daily manual reporting; built Power BI/DAX dashboards surfacing performance trends and defect drivers · Automated missed-seller-contact detection end-to-end, cutting missed contacts by 89% · Directed 1,200+ audits across image automation, TTR, CN routing, and reopen drivers — 98.2% automation accuracy, 77% fewer ageing tickets, 50% fewer reopens, weekly defects down from 35 to 5–6 · Delivered $3.24M in cost savings ($1.94M AI/automation, $1.3M+ Lean Six Sigma), a 700-bps CSAT lift (71%→85%), and a 345-bps NRR reduction (8.45%→5%) · Reduced transfer rates 8.04%→3.54% and improved SLA by 12 hours through SOP remediation · Led 15+ process-transformation initiatives spanning automation, SOP redesign, and quality improvement — ~300 bps average improvement across quality and reopen-rate metrics · Grew from core ops into SME (2023) and certified trainer (2025) — training 118+ associates and 10+ auditors; India POC for LXD & CN enablement and audit readiness · Partnered with Product, Engineering, Security, LXD, and Operations leadership to translate findings into scalable solutions

Vice President Public Relations at Toastmasters International, Jul 2024 - Sep 2024 · 3 mos

Area Director-H3-Div-H-D124 at Toastmasters International, Jul 2023 - Jun 2024 · 1 yr, Served as a District-level volunteer leader and liaison between Toastmasters clubs and Division/District leadership, supporting club performance, leadership development, and member engagement across the Area. Guided and supported club leaders in achieving their organisational and membership goals through regular engagement, feedback, and problem-solving. Coordinated with Club Presidents and other District leaders to strengthen communication, collaboration, and execution of Area initiatives. Facilitated leadership development, club quality initiatives, and Area-level activities while promoting a strong member experience. Led through influence rather than formal authority, building relationships with diverse volunteer teams and stakeholders. Strengthened capabilities in strategic leadership, stakeholder management, public speaking, mentoring, and conflict resolution.

President at Toastmasters International, Jan 2023 - Jun 2023 · 6 mos, Led the Toastmasters club executive committee and drove club operations, member engagement, leadership development, and goal achievement. Set priorities and coordinated the executive committee to improve member participation and overall club performance. Led meetings, initiatives, and member engagement activities while fostering an inclusive environment for communication and leadership development. Collaborated with club officers and members to execute initiatives aligned with Toastmasters' organisational objectives. Contributed to the club achieving President's Distinguished Club, Toastmasters International's highest level of club recognition and the Golden Gavel Award

Assistant Manager at Axis Bank, Mar 2017 - Aug 2019 · 2 yrs 6 mos, West Bengal, India, Managed retail banking operations across customer analytics, compliance, and cash management for a branch cluster, using data-driven segmentation to drive revenue growth while maintaining operational and regulatory rigour. . Advised and managed client-facing relationships across 1,000+ retail customers, providing consultative product recommendations and cross-selling banking products · Drove ₹1.2–1.5 Cr in incremental AUM through segmentation-led reactivation and cross-sell strategies built from 1,000+ retail customer profiles by leveraging CRM data on customer meetings and engagement history to drive segmentation-led reactivation— lifting retention by 1,500 bps and CLV by ~1,200 bps, and delivering 110% of annual revenue targets (Top 2% PAN India, FY 2017–18) · Automated cluster-level MIS reporting on Finacle and Saksham using Excel Macros & VBA, cutting turnaround time by 30% and manual reporting effort by 40% while improving CSAT by 25%. . Generated ₹40,000+ monthly subscription revenue, grew branch fee income ~18% YoY, and improved RM productivity ~20% · Managed ₹90L–1Cr in CASA balances and audited daily branch cash (₹1–5 Cr) against CRL thresholds, reducing idle cash by 15–20% and cash shortages/excess by ~25%, while achieving 100% EOD reconciliation. · Maintained 100% AML/KYC/CIP/SDD/EDD compliance on high-value transactions (>₹10L) with zero major audit findings, strengthening RAROC and regulatory adherence. · Standardised execution across 10+ branches, including zero-incident ATM key custody and maintained 5,000+ audit-ready records. Ranked in the Top 2% PAN India for two consecutive years.

Education

PGP, Business Analytics and Business Intelligence, Great Lakes Institute of Management

PGP, Business Analytics and Business Intelligence, Texas McCombs School of Business