Headline

2X Founder. Leading multiple product charters at Porter & working on AI chat & voice bots. Worked with Singapore Govt leading a product. Cofounding Product and Tech at Ping. Ex-CEO at Assisto, Y Combinator Startup School

About

As a Group Product Manager at Porter with over three years of experience, I lead the Core Platforms charter, managing six high-impact products that handle 50M daily impressions. My team has implemented agentic AI-driven query resolution, reducing support costs by 56%, and transitioned from manual to automated callbacks, enhancing contact center agent utilization by 18%. Additionally, we have significantly improved delivery rates across notifications, OTPs, and emails through innovative solutions like MQTT and cost optimization strategies. At the core of my work is a commitment to leveraging data-driven insights and cutting-edge technology to enhance customer experience and operational efficiency. By collaborating with cross-functional teams of product managers, analysts, and designers, I aim to create scalable, impactful solutions that solve complex problems in the logistics domain. With a strong focus on automation and cost optimization, I am passionate about driving meaningful change and delivering measurable results for the organization and its users.

Location

Bengaluru

AI stack

antigravity

opencode

claudecode

Work experience

Product at Atlassian, Feb 2026 - Present · 7 mos, Managing the Data Caentre to cloud migration with the target of reducing time to cloud migration by 25%. Built a DC customisation visiblity tool for our customers, reducing migration time by 5%

Group Product Manager at Porter, Apr 2025 - Dec 2025 · 9 mos, Bengaluru, Karnataka, India, Managing the core platforms charter cluster - having 3 charter. Currently working on Gen AI (Agentic AI) based bot to help automate further support queries while improving user experience at the same time. Working on defining and thereafter refining “Perfect Order Score” at Porter.

Senior Product Manager at Porter, Aug 2022 - Mar 2025 · 2 yrs 8 mos, Bengaluru, Karnataka, India, I work with the Product Platforms team at Porter - leading the Support and the Communications product Charter. 1. Leading the customer experience and communication platform team at Porter, while managing 4 products at a scale of 50M impressions per day. 2. Have moved away from manual inbound to auto-outbound callback, improving CC agent utilization by ~18% 3. Introduced AI based automated query resolution for our users resulting in 56% cost reduction. 4.Worked on improving notification delivery rate by ~20 % points, using MQTT. 5.Worked on improving OTP delivery (4 pp), optimizing SMS cost (60 pp) and improving email delivery (8 pp) at Porter. 6. Lead a team of 4 product managers, 1 designer & 3 analysts while working with a team of 16 engineers 7. Managed the product roadmap and business annual operating plan for the product charters I’ve handled

Lead Product Manager at Open Government Products, GovTech Singapore, Mar 2022 - Jun 2022 · 4 mos, Singapore, Singapore

Everything Tech + Product at PING India, Sep 2021 - Feb 2022 · 6 mos, There was a huge demand for whatsapp commerce during the 1st Covid lockdown. Ping aimed at helping sellers and customers manage community commerce As a part of the founding team at Ping, I grew Ping from a 2 member team to a 50 member team, where I focused mostly on scaling the tech and product team to 10 people. Helped scale Ping to 3 cities and 1000 orders/day. Built Ping, including managing product visualisation, designing, documenting PRDs/PRFAQs, TRDs, and executing most features at Ping along with multiple teams. Designed and built the product, including designing functionalities of delivery profiles, payments, user authentication, order processing, payments, multi-user chat across different applications (customer, seller, team) and many more. Lead and built the product across various cloud platforms (GCP, AWS) & tech stacks (MongoDB, Postgres, Nodejs, Django, Python, JS, React). Managed various analytics tools & pipelines, including Hevo (integrating the same with MongoDB) and Google BigQuery to help analyse user and product behaviour and thereafter, tune our product strategy accordingly.

Tech... Sales... Customer... Everythin to build..! at PING India, May 2020 - Feb 2022 · 1 yr 10 mos, Doing what it takes to go 0 to 1, again. Founded the ethos and culture of Ping.

CEO at Tech Assisto, Jan 2017 - May 2020 · 3 yrs 5 mos, Mumbai, Maharashtra, India, Assisto was a voice assisted EMR tool for doctors aimed at making hospitals paperless while not adding any burden on doctors. We used Deepspeech LSTM model for our inhouse voice recognition model. Built a product, the team and managed large B2B sales. Interacted with customers to understand their problem, design the solution and implement the same with the team. Grew a team of 3 people along with a great healthcare partners for providing necessary insights into the healthcare space. Scaled it across hospitals and clinics in Mumbai before halting the same because of Covid.

Education

Bachelor of Technology (B.Tech.), Electrical Enginnering, National Institute of Technology Durgapur

Julien Day School, Ganganagar