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Sayani Mitra

Senior Program | Operations Management | 10 years experience | AI-Driven Process Optimization | Operational Excellence | Data & Analytics | Change Management

Greater Hyderabad Area

9+ years of work experience

Mar 20224 yrs 7 mosPresent

Stakeholder Management, People Management, Scheduling, Floor support, Project management.
UBER INDIA SYSTEMS PRIVATE LIMITED
Aug 20233 yrsJul 2026

Led a team of 30+ specialists to ensure platform stability, serving as Incident Commander for 11+ major production incidents impacting 20+ regions. Improved productivity by 60% and reduced Average Processing Handle (APH) by 12% through KPI governance, coaching, AI-assisted process optimization, and workflow redesign. Led AI Bugmender, enhancing quality from 91% to 97% and cutting handling time by 48%. Implemented Toolbot to streamline operational workflows, enhancing efficiency. Designed executive dashboards and governance reports to support data-driven decision making. Facilitated Agile ceremonies, OKR reviews, and Quarterly Business Reviews, enhancing team alignment and performance. Acted as manager delegate during leadership absences, ensuring continuity in management and decision-making.
Uber
Jul 20233 yrs 3 mosSep 2026

Hyderabad, Telangana, India

UBER INDIA SYSTEMS PRIVATE LIMITED
Mar 20221 yr 5 mosJul 2023

Hyderabad, Telangana, India

Built and scaled a fraud investigation team of 20+ specialists. Prevented approximately $2.3M in fraud losses. Improved operational efficiency by 27% and quality by 12%. Automated reporting saving 250+ hours annually.
Uber
Dec 20201 yr 5 mosApr 2022

Hyderabad, Telangana, India

Data Analysis, Insight generation, Stakeholder Relations and Project Delivery would be my key focus area.
UBER INDIA SYSTEMS PRIVATE LIMITED
Jan 20202 yrs 2 mosFeb 2022

Led operational analytics, delivered 20+ cross-regional improvement sprints, and partnered with Product and Engineering on 20+ product enhancements.
Jan 20201 yrDec 2020

Responsible for generating insights for projects. Cross trained for all 3 sub PODs (Eater, Restaurant, DeliveryPerson). ~$350k savings potential projected impact via projects delivered with recommendations across product, ops and CommOps on a single sprint. Deep diving and brainstorming for generated insights and creating mind Maps. Evaluation of insights using different techniques of RCA (5 why & Fish bone analysis mainly) and RACI metrics. Doc/Deck Preparation and presentation.
Uber
Jan 20201 yrDec 2020

Hyderabad, TG, India

Data Analysis and investigation of pain points, insights generation and project management.
Sep 20192 yrs 8 mosApr 2022

Responsible for designing and rolling out the US&C monthly newsletter and keeping a record of the editions, Editing and Publishing monthly Business Updates to share with the stakeholders, Responsible for arranging the Monthly Rewards and Recognition Events.
Uber
Jan 20191 yr 1 moJan 2020

Hyderabad Area, India

ConferenceSeries - Conferences
Jul 20171 yr 7 mosJan 2019

Directed end-to-end planning and execution of international conferences, managing multiple concurrent workstreams from strategy through delivery. Developed project plans, governance frameworks, timelines, and risk mitigation strategies to ensure successful execution. Managed executive stakeholders, keynote speakers, sponsors, vendors, and cross-functional teams. Oversaw conference logistics, registration, communications, and operational readiness. Managed budgets, procurement, and vendor performance while ensuring high-quality attendee experiences.

Sayani’s AI Stack

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ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Glean
Glean

Education

Indian Institute of Management, Calcutta

Master of Business Administration, Business Administration and Management, General

Indian Institute of Management, Calcutta

20193 yrs2022
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

B.tech, Biotechnology

Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

20134 yrs2017

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Headline

Senior Program | Operations Management | 10 years experience | AI-Driven Process Optimization | Operational Excellence | Data & Analytics | Change Management

About

Program and Operations Management leader with 9 years of experience driving operational excellence, process improvement, AI adoption, and data-led decision-making across complex global environments. At Uber, I have led 30+ specialists, managed major production incidents, established KPI governance, and built executive dashboards that turn operational data into actionable business insights. I focus on connecting people, processes, and technology to solve operational challenges. My work includes an AI bot initiative that reached 97% accuracy and delivered a 63% efficiency increase, alongside improvements that raised productivity by 60% and strengthened process performance through structured program management, stakeholder alignment, and practical transformation initiatives with measurable business impact across fast-moving operations, while consistently maintaining strong governance and accountability.

Location

Greater Hyderabad Area

AI stack

claude

notebooklm

claudecode

ChatGPT

ChatGPT Images

Glean

Work experience

Global Team Lead at Uber India Pvt. Ltd, Mar 2022 - Present · 4 yrs 7 mos, Stakeholder Management, People Management, Scheduling, Floor support, Project management.

Operations Team Lead at UBER INDIA SYSTEMS PRIVATE LIMITED, Aug 2023 - Jul 2026 · 3 yrs, Led a team of 30+ specialists to ensure platform stability, serving as Incident Commander for 11+ major production incidents impacting 20+ regions. Improved productivity by 60% and reduced Average Processing Handle (APH) by 12% through KPI governance, coaching, AI-assisted process optimization, and workflow redesign. Led AI Bugmender, enhancing quality from 91% to 97% and cutting handling time by 48%. Implemented Toolbot to streamline operational workflows, enhancing efficiency. Designed executive dashboards and governance reports to support data-driven decision making. Facilitated Agile ceremonies, OKR reviews, and Quarterly Business Reviews, enhancing team alignment and performance. Acted as manager delegate during leadership absences, ensuring continuity in management and decision-making.

Senior Team Lead at Uber, Jul 2023 - Sep 2026 · 3 yrs 3 mos, Hyderabad, Telangana, India

Team Lead at UBER INDIA SYSTEMS PRIVATE LIMITED, Mar 2022 - Jul 2023 · 1 yr 5 mos, Hyderabad, Telangana, India, Built and scaled a fraud investigation team of 20+ specialists. Prevented approximately $2.3M in fraud losses. Improved operational efficiency by 27% and quality by 12%. Automated reporting saving 250+ hours annually.

Pod Lead US&C Insights Generation at Uber, Dec 2020 - Apr 2022 · 1 yr 5 mos, Hyderabad, Telangana, India, Data Analysis, Insight generation, Stakeholder Relations and Project Delivery would be my key focus area.

Lead Business Analyst at UBER INDIA SYSTEMS PRIVATE LIMITED, Jan 2020 - Feb 2022 · 2 yrs 2 mos, Led operational analytics, delivered 20+ cross-regional improvement sprints, and partnered with Product and Engineering on 20+ product enhancements.

Community Specialist at Uber India Pvt. Ltd, Jan 2020 - Dec 2020 · 1 yr, Responsible for generating insights for projects. Cross trained for all 3 sub PODs (Eater, Restaurant, DeliveryPerson). ~$350k savings potential projected impact via projects delivered with recommendations across product, ops and CommOps on a single sprint. Deep diving and brainstorming for generated insights and creating mind Maps. Evaluation of insights using different techniques of RCA (5 why & Fish bone analysis mainly) and RACI metrics. Doc/Deck Preparation and presentation.

Community Operation Specialist - Eats Insight Generation (US & Canada) at Uber, Jan 2020 - Dec 2020 · 1 yr, Hyderabad, TG, India, Data Analysis and investigation of pain points, insights generation and project management.

Member at Uber India Pvt. Ltd, Sep 2019 - Apr 2022 · 2 yrs 8 mos, Responsible for designing and rolling out the US&C monthly newsletter and keeping a record of the editions, Editing and Publishing monthly Business Updates to share with the stakeholders, Responsible for arranging the Monthly Rewards and Recognition Events.

Community Operation Specialist - Rider Trips (US & Canada) at Uber, Jan 2019 - Jan 2020 · 1 yr 1 mo, Hyderabad Area, India

Conference Director at ConferenceSeries - Conferences, Jul 2017 - Jan 2019 · 1 yr 7 mos, Directed end-to-end planning and execution of international conferences, managing multiple concurrent workstreams from strategy through delivery. Developed project plans, governance frameworks, timelines, and risk mitigation strategies to ensure successful execution. Managed executive stakeholders, keynote speakers, sponsors, vendors, and cross-functional teams. Oversaw conference logistics, registration, communications, and operational readiness. Managed budgets, procurement, and vendor performance while ensuring high-quality attendee experiences.

Education

Master of Business Administration, Business Administration and Management, General, Indian Institute of Management, Calcutta

B.tech, Biotechnology, Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT