Headline

Sr. Product Manager - Supply Platform · Supertails | WMS from scratch, 30-min Quick Commerce, 33× supply network scale | IIM Udaipur

About

🚀 Driving Scalable E-commerce & FinTech Solutions | Product Management | Product-Driven Growth As a Product Manager with 7+ years of experience in E-commerce, Digital Lending, and Platform Systems, I thrive at the intersection of technology, data, and business strategy. My expertise lies in building scalable commerce platforms, optimizing checkout conversions, and driving operational efficiency through data-driven decision-making. At Supertails, I have: ✅ Increased cart conversion rates by 45% through UX enhancements, A/B testing, and checkout flow optimisations. ✅ Built an API-driven Delivery Date Promise Engine, achieving 85%+ accuracy, enhancing customer trust and fulfilment efficiency. ✅ Designed and integrated an ERP system, creating a single source of truth for business operations and saving 0.12% at the CM1 level. ✅ Developed an Impulse Purchase Widget, increasing sampling and liquidation of near-expiry stock, now adopted in 25% of platform orders. ✅ Unified online & offline commerce by integrating Shopify POS with Unicommerce, optimising inventory management and payment workflows. Previously, at RBL Bank, I launched a Buy Now Pay Later (BNPL) program, targeted at 7 lakh customers, and introduced automated analytics tools, reducing report generation time from 4 days to 2 hours, fostering a culture of data democratisation and experimentation. 💡 What I Bring to the Table: Platform & API-Driven Product Development – Creating scalable solutions that power e-commerce ecosystems. Checkout & Payment Optimization – Improving conversions, reducing friction, and increasing revenue. Cross-Functional Leadership – Collaborating with engineering, operations, and business teams to deliver high-impact products. Data-Driven Decision Making – Leveraging analytics, experimentation, and automation to drive continuous growth. GTM Strategy & Execution – Aligning product roadmaps with business objectives for scalable success. 🎯 I’m passionate about building seamless commerce experiences that enhance user engagement, optimise fulfilment, and drive business growth. 📩 Let’s connect! Open to discussing Product, E-commerce, and Platform Product opportunities.

Location

Bengaluru

AI stack

claude code

lovable

notion

openai

railway

Wispr Flow

Work experience

Sr. Product Manager at Supertails, Mar 2022 - Present · 4 yrs 6 mos, Bengaluru, Karnataka, India, Owning the supply-side platform for India's fastest-growing pet care e-commerce ($60M+ funded). 100+ fulfilment nodes including mother warehouses, dark stores, dropship partners, and offline stores. Currently leading 1 PM + a 10-person cross functional team (1 PM, 6 engineers, 3 functional members). • Built the WMS from scratch on ERPNext. Inbounding, real time inventory ledger, pick & pack workflows, store operations, outbound dispatch, API/webhook integrations with supply partners. Maintaining and developing on top of it since. Zero downtime across two full WMS migrations. • Launched 30 minute quick commerce from zero. Designed the operational model, real time slot availability logic, and customer facing SLA. Scaled the dark store network from 0 to 50+. • Scaled supply network 33× - from 3 warehouses to 100+ nodes in under 3 years. • Built ETA promise engine at 92%+ accuracy across 4,000+ daily orders. Directly improved on time delivery rate and customer trust. • Reduced support contacts 30% via an internal order visibility platform aggregating real time supply side signals. Cross functional delivery with supply chain, CX, and engineering. • Embedded A/B experimentation discipline across 2 engineering pods. Defined primary metrics, guardrail metrics, MDE, and segment analysis protocols. • Improved checkout conversion 45% with 2.3% net revenue uplift through hypothesis driven A/B experiments across the full funnel. • Defined supply side platform roadmap and OKRs - drove alignment with supply chain, finance, and engineering leadership through board ready quarterly OKR planning.

Product Manager at RBL Bank, Jul 2020 - Mar 2022 · 1 yr 9 mos, Mumbai, Maharashtra, India, Owned the digital lending platform across 8 fintech DSA partner integrations. • Launched BNPL reaching 7 lakh customers - led GTM strategy, 8 fintech partner API integrations, and iterative post launch improvement. • Grew collective book contribution 38% by managing 8 fintech DSA partner integrations across API, P&L, and collections. • Accelerated loan disbursement TAT 35% across 3 product lines. • Cut business reporting turnaround from 4 days to 2 hours by implementing ThoughtSpot for self serve dashboarding across lending operations - drove a measurable shift toward data democratization. • Managed partner relationships end to end - technical, commercial, risk, and senior management reporting.

Management Trainee at RBL Bank, Jun 2019 - Jul 2020 · 1 yr 2 mos, Mumbai, Maharashtra, India, As a part of Retail Assets - Product Team, I look after cross sales portfolio. My responsibility includes creating products and programs to cater different markets and audience, analyse reports and take data driven decisions on the portfolio. I take care of entire loan life cycle including program creation, running marketing campaigns, creating tele-calling scripts, tracking support teams, and monitoring the portfolio performance. In parallel, I also take care of 5 digital partnerships and am working with technology team towards a new app and web journey for the bank.

Application Development Analyst at Accenture, Nov 2016 - Jun 2017 · 8 mos, • Reduced testing cycle time 40% by automating 70% of high priority test functionality for a P&C insurance platform. • Improved claim recording speed 30% with 95% reduction in functional errors by simplifying the claims processing journey.

Associate Software Engineer at Accenture, Aug 2015 - Nov 2016 · 1 yr 4 mos, Mumbai Metropolitan Region, As a Quality Assurance (QA) team member, my role was to ensure that the product delivered to the client is as customer friendly and as bug free as possible. Apart from delivering client given requirements, we also recommended various features, and process improvements.

Education

Master of Business Administration - MBA, Indian Institute of Management Udaipur

Bachelor of Engineering (B.E.), Electronics and Telecommunication Engineering, University of Mumbai