Headline

Team Lead operations @Even Healthcare

About

Healthcare Operations professional with 9+ years of experience in health insurance, onboarding operations, underwriting coordination, and customer relationship management. Skilled in provider onboarding, insurance verification, claims support, RCM coordination, process optimization, and cross-functional stakeholder management. Passionate about driving operational excellence, improving workflows, and delivering seamless healthcare and insurance operations.

Location

Bengaluru

Work experience

Operations Team Lead at Even, Jan 2026 - Present · 7 mos

Operations Onboarding Manager at Even, Nov 2024 - Present · 1 yr 9 mos, Coordinating with the underwriting team for smooth policy issuance processes. Managing operational workflows related to insurance policy processing. Handling policy issuance tracking and operational escalations. Ensuring timely completion of underwriting requirements and documentation. Monitoring daily operational activities and maintaining process efficiency. Working closely with internal teams to improve customer experience and turnaround time. Managing operational reporting using Google Sheets and Pivot Tables.

Business Development Team Lead at MERADOC HEALTHTECH PVT LTD, Feb 2024 - Oct 2024 · 9 mos, Kolkata, West Bengal, India, Managing Kolkata and West Bengal business operations. Leading and motivating the team to achieve monthly targets. Monitoring daily team activities and operational performance. Handling critical customer cases and business escalations. Coordinating with multiple stakeholders to ensure smooth workflow.

Business Development Team Lead at Meradoc Healthtech Private Limited, Feb 2024 - Oct 2024 · 9 mos, Directed healthcare business operations across West Bengal, aligning regional execution with company-wide targets.

Senior Customer Experience Officier at MedPay®, Apr 2022 - Jul 2024 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Working as a senior customer experience officer, taking care Team and solving escalations. Order processing and completing within TAT.

Senior Customer Service Officer at MEDPAY TECHNOLOGIES PVT LTD, Apr 2022 - Aug 2023 · 1 yr 5 mos, Managed customer experience operations and order allocation. Handled pending orders and ensured timely resolution. Assisted in team coordination and operational support. Improved customer satisfaction through prompt issue resolution.

Education

Bachelor of Arts, General Studies, WEST BENGAL STATE UNIVERSITY

High School Diploma, Dum Dum Motijheel College