Headline

Application Support Engineer| 6+ Years | Banking & Healthcare IT, PKI, PACS, Radiology | Actively Interviewing

About

Graduated with a Bachelor of Engineering in Computer Science from Punyashlok Ahilyadevi Holkar Solapur University, Solapur. Most recently worked as a Senior Engineer at CitiusTech, where I coordinated healthcare software implementations for over 20 client projects, ensuring 100% specification adherence. Supported go-live technical transitions with minimal downtime and high end-user satisfaction. Partnered with development teams to deliver software updates tailored to client needs, enhancing delivery timelines and software performance. Skilled in public key cryptography, web and application security, cyber forensics, and security auditing. Motivated to leverage technical expertise and a commitment to operational excellence to make impactful contributions in technology-driven roles.

Location

Pune District

Work experience

Sr.Engineer at CitiusTech, May 2023 - Nov 2025 · 2 yrs 7 mos, Hybrid, Coordinated healthcare software implementations for 20+ client projects, documenting requirements and driving alignment across all phases to ensure 100% specification adherence. Deployed applications in UAT and LIVE environments, validating systems against client specs pre- and post-launch, reducing deployment errors by 30%. Delivered go-live technical support, enabling seamless transitions with minimal downtime (<2 hours average) and high end-user satisfaction. Partnered with development teams on FMI enhancements, customizing software updates to meet evolving client needs and accelerating delivery timelines. Led post-installation troubleshooting, debugging error logs to pinpoint root causes and resolve issues swiftly, restoring functionality 99% within SLA.

Implementation Specialist at CitiusTech, May 2023 - Nov 2025 · 2 yrs 7 mos, Remote, Delivered go-live technical support, enabling seamless transitions with minimal downtime (<2 hours average) and high end-user satisfaction. Partnered with development teams on FMI enhancements, customizing software updates to meet evolving client needs and accelerating delivery timelines.

Associate Executive at Odyssey Technologies, May 2019 - Apr 2023 · 4 yrs, Mumbai, Maharashtra, India, Provided L1 technical support for HDFC core banking and fintech applications across Windows, Linux, and Unix platforms. Delivered 99.2% resolution rate without L2 and L3 escalations via advanced troubleshooting, PKI security, and zero-downtime deployments in mission-critical environments. Deployed PKI certificates for 50+ HDFC banking modules (e.g., RTGS/NEFT, internet banking), enabling secure transactions and slashing vulnerabilities by 40% per RBI compliance audits. Managed PKI key lifecycles (generation, revocation, renewal) for LIVE production systems, ensuring encrypted data flows and 100% uptime during peak transaction volumes. Conducted root-cause analysis with SQL, PKI tools (OpenSSL, Keytool, Active Directory CA), and Splunk to debug errors in HDFC UAT/LIVE setups. Excelled in HDFC's high-stakes ecosystem—ready for L2 and L3 roles in secure banking support. #HDFCBank #BankingTech #PKI #ApplicationSupport #L3Engineer #Fintech #RBICompliance #SQL

Junior Executive at Odyssey Technologies, May 2019 - Aug 2021 · 2 yrs 4 mos, Mumbai Area, India

Education

"CYBER SHIKSHAA", Cyber Security, Centre for Development of Advanced Computing (C-DAC)

Bachelor of Engineering - BE, Computer Science, Punyashlok Ahilyadevi Holkar Solapur University, Solapur