Headline

Incident Management & Packet Core Engineer | 4+ Years of Experience | Vodafone Idea Limited | Network Operations | SLA & Process Optimization | 4G & 5G Enthusiast | Telecom Network Monitoring & Troubleshooting

About

Telecom professional with 4+ years of experience in Packet Core (4G/5G) and L2 Incident Management at . Skilled in troubleshooting, network monitoring, and handling critical outages. Strong understanding of LTE core architecture and RCA. At Vodafone Idea Limited, I conduct daily health checks on core network nodes (VEPG, DNS, MME) and utilize advanced tools like TEMIP Client, SevOne, HPSM, and BMC Remedy to monitor GI interfaces and KPIs. I have a proven track record in efficiently managing P1, P2, and P3 incidents, driving structured escalation protocols, and improving MTTA and MTTR metrics. With a strong foundation in 4G architecture and incident management, I thrive in fast-paced environments that demand problem-solving, analytical thinking, and collaboration. My technical proficiency extends to Microsoft Office tools, ticketing systems, and data-driven decision-making. Eager to explore emerging technologies like 5G and AI-driven network optimizations, I am committed to continuous learning and professional growth. Always open to connecting with industry peers, sharing insights, and exploring new opportunities in network operations, telecom infrastructure, and technology-driven innovations. 📩 Let’s connect and collaborate! 🚀

Location

Pune Division

Work experience

Incident Management & Packet Core Engineer at Vodafone Idea Limited, Sep 2022 - Present · 3 yrs 10 mos, • Conducting daily health checks on network nodes, including VEPG, DNS, and MME, to ensure uninterrupted network operations • Utilizing tools like TEMIP Client and SevOne to monitor GI interfaces and KPIs, enhancing network reliability and performance • Managing P1, P2, and P3 incidents effectively, applying structured escalation protocols to minimize downtime • Developing and maintaining incident trackers (e.g., P1P2P3, GI Tracker) to enhance visibility and reporting accuracy • Facilitating collaborative incident resolution during real-time bridges, significantly reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR)

Network Engineer at Vodafone Idea Limited, Sep 2022 - Present · 3 yrs 10 mos, Pune District, Maharashtra, India, PROFESSIONAL EXPERIENCE Data Core Manager – Packet Core (Incident Management L2) Vodafone Idea Limited – Pune September 2022 – Present (45 hours/week | 24×7 shift operations) Act as L2 Incident Manager for LTE/4G Packet Core network, providing advanced technical support beyond L1 monitoring Own end-to-end incident lifecycle: detection, technical analysis, escalation, resolution, and closure Perform deep troubleshooting on MME, SGW, and PGW nodes to identify service degradation, call drops, data failures, and attach issues Analyze network alarms, KPIs, counters, and logs to isolate root causes of incidents Handle high-severity (P1/P2) outages, ensuring minimal customer impact and rapid service restoration Coordinate closely with L3 engineering teams, OEM vendors, and field teams during critical network issues Execute initial corrective actions and workarounds to stabilize network before permanent fixes Monitor post-resolution performance to ensure network health normalization Maintain strict SLA and MTTR compliance for all incidents Prepare and review Incident Reports, RCA documents, and preventive action plans Support planned maintenance activities, post-MOP validation, and rollback verification Actively participate in bridge calls and war rooms during major outages Provide technical guidance to L1 teams and validate escalations Work in rotating morning, afternoon, and night shifts, including weekends and holidays Gain exposure to 5G architecture and next-gen core concepts as part of skill enhancement

Education

Bachelor of Engineering, electronic and telecommunications, Savitribai Phule Pune University (SPPU)

Bachelor of Engineering, Electronics & Telecommunications, Savitribai Phule Pune University (SPPU)