Sayak Das profile photo 1 on Tal

Sayak Das

Operations Customer Expert at TP

Gurugram

3+ years of work experience

TP
Oct 20259 mosPresent

Noida, Uttar Pradesh, India

Handling inbound customer interactions for one of the world's largest logistics networks, resolving shipment tracking queries, delivery issues, and account management requests across calls and chat.
Praxis Services Pvt. Ltd.
Apr 20252 mosMay 2025

Gurugram, Haryana, India

I'm a detail-oriented professional with expertise in managing room reservations for luxury properties. As a Senior Reservation Associate at Praxis Services, I ensure seamless booking experiences for clients across ITC's esteemed portfolio.
Praxis Services Pvt. Ltd.
May 20241 yrApr 2025

As a Reservation Sales Associate, I drive sales growth and converted leads into bookings for ITC's hotel rooms, packages, and services. I deliver exceptional customer service, built strong relationships with clients, and consistently meet and exceed monthly sales targets.
Marriott Hotels
Sep 20221 yr 8 mosApr 2024

Indore, Madhya Pradesh, India

As a Guest Service Associate, I was the first point of contact for guests, responsible for providing exceptional customer service, efficient check-in and check-out processes, and ensuring a personalized experience that exceeded guest expectations.

Education

Netaji Subhash Open University, Kolkata

Bachelor of Commerce - BCom, Business Administration and Management, General

Netaji Subhash Open University, Kolkata

20203 yrs2023
International Institute of Hotel Management (IIHM)

Bachelor's degree, Hotel/Motel Administration/Management

International Institute of Hotel Management (IIHM)

20193 yrs2022

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Headline

Operations Customer Expert at TP

About

Outgoing and highly personable experienced. Driven to always be prepared to provide help to customers and co-workers alike. Seeking to broaden my skill set and leverage my business aptitude and strong people skills to bring more customers and an organized work atmosphere.

Location

Gurugram

Work experience

Operations Customer Expert at TP, Oct 2025 - Present · 9 mos, Noida, Uttar Pradesh, India, Handling inbound customer interactions for one of the world's largest logistics networks, resolving shipment tracking queries, delivery issues, and account management requests across calls and chat.

Senior Reservations and Sales Associate at Praxis Services Pvt. Ltd., Apr 2025 - May 2025 · 2 mos, Gurugram, Haryana, India, I'm a detail-oriented professional with expertise in managing room reservations for luxury properties. As a Senior Reservation Associate at Praxis Services, I ensure seamless booking experiences for clients across ITC's esteemed portfolio.

Reservation Sales Associate at Praxis Services Pvt. Ltd., May 2024 - Apr 2025 · 1 yr, As a Reservation Sales Associate, I drive sales growth and converted leads into bookings for ITC's hotel rooms, packages, and services. I deliver exceptional customer service, built strong relationships with clients, and consistently meet and exceed monthly sales targets.

Guest Service Associate at Marriott Hotels, Sep 2022 - Apr 2024 · 1 yr 8 mos, Indore, Madhya Pradesh, India, As a Guest Service Associate, I was the first point of contact for guests, responsible for providing exceptional customer service, efficient check-in and check-out processes, and ensuring a personalized experience that exceeded guest expectations.

Education

Bachelor of Commerce - BCom, Business Administration and Management, General, Netaji Subhash Open University, Kolkata

Bachelor's degree, Hotel/Motel Administration/Management, International Institute of Hotel Management (IIHM)

Sayak Das - Operations Customer Expert in Gurugram | Tal