---
title: "Saurish Savant - AI Innovation Specialist - Customer Success in Bengaluru | Tal"
description: "Meet Saurish Savant, Customer Success @ IgniteTech, Khoros | AI Orchestrator | Ex-Zomato, Vahan.ai based in Bengaluru. AI stack includes claude code, codex, and gemini."
image: "https://tal.club/meet/saurish-savant/share-image"
---

# Saurish Savant on Tal

## Headline

Customer Success @ IgniteTech, Khoros \| AI Orchestrator \| Ex\-Zomato, Vahan\.ai

## About

As an AI Innovation Specialist \- Customer Success at IgniteTech \(hired via Crossover\.com\), I'm at the forefront of applying GenAI technologies to transform sales operations\. My work focuses on developing AI\-driven sales tools that facilitate lead scoring, customer data management, sales reporting, forecasting, and quote and proposal creation\. Through continuous improvement and stakeholder feedback analysis, I iterate on these AI solutions to enhance their effectiveness, driving significant improvements in sales efficiency and operational excellence\. Previously at Vahan\.ai, my focus within the Founder's Office on Special Projects leveraged my extensive background in business operations and strategy\. This role capitalized on my expertise in generative AI tools, optimizing processes, and driving operational excellence\. Partnering with cross\-functional teams, we fostered collaboration to not only meet but exceed organizational goals\. With a strong foundation in steering business ops and strategy, I've honed my skills in managing client relationships and project leadership\. My customer\-centric and strategic approach consistently contributes to successful outcomes, continual improvements, and pioneering innovative solutions with generative AI\.

## Location

Bengaluru

## AI stack

claude code

codex

gemini

hermes agent

notebooklm

hermesagent

## Work experience

AI Innovation Specialist \- Customer Success at IgniteTech, Jul 2025 \- Present · 1 yr 2 mos, Global, 1\. Hired via Crossover\.com 2\. Application of GenAI technologies to facilitate and enhance the day\-to\-day execution of sales activities\. 3\. Development of AI Sales Tools to facilitate lead scoring, customer data management, sales reporting, sales forecasting, and quote and proposal creation, just to name a few\. 4\. Continuous Improvement and Feedback Analysis from stakeholders and customers, iterating to make the AI tools better at delivering their intended outcome\. 5\. Realise significant improvements in sales efficiency and effectiveness through the development and implementation of AI\-driven sales tools\.

AI Innovation Specialist \- Customer Success at Khoros, Jul 2025 \- Present · 1 yr 2 mos, Global, 1\. Owned a global enterprise portfolio across Khoros Communities, Care, Social, Aurora, and AI\-enabled capabilities\. Managed a $4M\+ ARR book across strategic accounts, leading customer health assessment, renewal forecasting, executive alignment, and complex retention motions\. 2\. Partnered with Sales, Support, Product, and Professional Services to turn product adoption, support trends, contractual history, and customer feedback into QBR narratives, renewal\-risk plans, and clear executive actions\. 3\. Built disciplined, AI\-assisted account\-intelligence workflows to prioritise risk, improve account preparation, and strengthen commercial decision\-making—while retaining human judgment for customer communications, pricing, and negotiations\.

Founder's Office \- Category Expansion at Vahan\.ai, Apr 2024 \- Jul 2025 · 1 yr 4 mos, Bengaluru, Karnataka, India, 1\. Launching new business verticals, broadening the scope of Vahan's hiring operations across clients\. 2\. Scaled the new vertical of Express store hiring from 0 \- 500 new onboarding MoM in the first 3 months\. 3\. Creating a marketplace for our channel partners to hire for various blue collar worker profiles\.

Business Ops & Strategy at Vahan\.ai, Apr 2022 \- Apr 2024 · 2 yrs 1 mo, Bengaluru, Karnataka, India, 1\. Scaled rider numbers for Shadowfax from 800 to 1700 within a year\. 2\. Automated rider payouts, saving 16\+ man\-hours per week\. 3\. Onboarded and scaled engagements with clients like Rapido, Big Basket, Zepto, Zomato, Swiggy, and Blinkit, exceeding funnel conversion targets\.

Key Account Manager at Zomato, Jul 2019 \- Apr 2022 · 2 yrs 10 mos, Pune, Maharashtra, India, 1\. Achieved 45% QoQ GMV growth for the delivery business portfolio through data\-driven decision\-making and customized campaigns\. 2\. Consistently surpassed revenue targets, achieving 110% of monthly goals\. 3\. Managed client advertisements via Pay\-Per\-Click \(PPC\) and Zomato Gold, driving additional revenue streams\.

Senior Sales Manager \- Zomato Gold at Zomato, Jan 2018 \- Jun 2019 · 1 yr 6 mos, Pune, Maharashtra, India, 1\. Increased Zomato Gold restaurants in West Pune by 80% in Q4 2018\-2019\. 2\. Headed the launch of Zomato Gold in Aurangabad, onboarding 50 restaurants within 15 days\. 3\. Recognised as an Alpha Performer in Q4 FY 2019\-2020\.

Senior Data Operations Associate at Zocdoc, Nov 2015 \- Sep 2017 · 1 yr 11 mos, Pune, Maharashtra, India, 1\. Led process improvement initiatives using SQL, reducing QA process time by 400%\. 2\. Developed and implemented KPIs for team members, fostering personal and professional growth\. 3\. Mentored and guided a team of 15 freelancers, ensuring their success and productivity\.

Data Operations Associate at Zocdoc, May 2015 \- Oct 2015 · 6 mos, Pune, Maharashtra, India, 1\. Played a key role in establishing the Specialties Team in India, creating guidelines for doctors to advertise specialties on the Zocdoc app\. 2\. Promoted to Senior Data Ops Associate within 5 months for exceptional performance\.

## Education

Executive Education, Product Management, Indian School of Business

Bachelor of Business Administration \(BBA\), Marketing and Finance, Symbiosis Centre for Management Studies\- Pune

[View the original profile](https://tal.club/meet/saurish-savant)

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