Headline

Senior Associate | Experienced in Life & Annuity Insurance Domain | Indexing and Underwriting | Team Support - training and reporting.

About

Senior Associate with 3+ years of experience in the Life & Annuity insurance domain, currently working with Aston Carter and previously associated with Genpact. Experienced in managing end-to-end insurance operations with expertise in indexing, underwriting of insurance applications, operational reporting, internal quality audits, and training new hire team members. Skilled in handling high-volume, process-driven environments while ensuring operational accuracy, compliance, and service excellence. Proficient in reviewing, validating, and processing insurance applications with a strong understanding of underwriting guidelines, document verification, and policy requirements. Experienced in indexing and organizing insurance-related documents with a high level of accuracy to maintain proper workflow management and data integrity. Adept at handling mail operations, ensuring timely processing of incoming requests, and maintaining adherence to SLA and productivity targets. Strong experience in internal quality auditing, identifying process gaps, monitoring compliance standards, and implementing corrective actions to improve operational efficiency and reduce errors. Skilled in preparing operational reports, analyzing process data, tracking performance metrics, and supporting management with actionable insights for continuous improvement initiatives. Capable of maintaining high-quality standards while working under tight deadlines and managing multiple tasks effectively. In addition, experienced in training and mentoring new hire employees by providing process knowledge, workflow guidance, quality expectations, and compliance-related support to ensure smooth onboarding and improved team performance. Possess strong analytical, communication, and problem-solving skills with a detail-oriented and customer-focused approach. Committed to maintaining operational excellence, improving team productivity, and delivering consistent client-centric results within the insurance operations domain.

Location

Mant

Work experience

Senior Associate at Aston Carter, May 2025 - Present · 1 yr 2 mos, Gurugram, Haryana, India, Currently working with Aston Carter ( Client - Zinnia Digital Service ) in the Life & Annuity insurance domain, handling indexing and underwriting of insurance applications with a strong focus on accuracy, compliance, and timely processing. Responsible for reviewing and processing insurance documents, verifying application details, and ensuring all records are properly indexed and maintained according to company guidelines and quality standards. Experienced in supporting underwriting activities by checking documents, validating information, and maintaining data accuracy in a high-volume work environment. Skilled in managing daily operational tasks efficiently while meeting productivity targets and service level agreements. Strong understanding of insurance processes, document handling, and operational workflows. Also responsible for conducting internal quality audits to identify errors, monitor process quality, and ensure compliance with internal standards. Perform root cause analysis and support process improvement initiatives to enhance overall team performance and reduce operational errors. Involved in generating daily and weekly reports, tracking productivity and quality metrics, and sharing performance insights with management for better decision-making. In addition, actively involved in training and mentoring new hire team members by providing process knowledge, workflow guidance, and quality-related support to help them understand operations and improve performance. Known for being detail-oriented, hardworking, and committed to maintaining high-quality service standards and operational excellence.

Process Associate at GENPACT, Jan 2023 - May 2025 · 2 yrs 5 mos, Gurugram, Haryana, India, Worked with Genpact in the Life & Annuity insurance domain, where my responsibilities included indexing and underwriting of insurance applications, document verification, internal quality auditing, and report generation. Handled insurance documents with a strong focus on accuracy, compliance, and timely processing while ensuring all records were maintained according to company standards and process guidelines. Experienced in reviewing and validating customer documents, verifying application details, and supporting underwriting activities by checking policy-related information and maintaining data integrity. Skilled in indexing insurance documents accurately and managing high-volume operational tasks while meeting productivity and quality targets. Also responsible for conducting internal quality audits to identify errors, monitor process quality, and improve overall operational performance. Involved in generating daily and weekly reports, tracking productivity and quality metrics, and supporting management with operational updates and analysis. Developed strong analytical, communication, and problem-solving skills while working in a fast-paced and process-driven environment.

Education

Bachelor of Arts, Dr. Bhim Rao Ambedkar University, Agra

Intermediate, LGS Inter College