---
title: "Saurabh Roy - Senior Associate in Delhi | Tal"
description: "Meet Saurabh Roy, Senior Associate at EXL based in Delhi."
image: "https://tal.club/meet/saurabh-roy/share-image"
---

# Saurabh Roy on Tal

## Headline

Senior Associate at EXL

## About

I am a dedicated operations professional with a focus on delivering high\-quality service and driving process efficiency within the Insurance and Reinsurance domains\. Currently serving as Senior Associate in L&A Operations at EXL Service India Private Limited, I specialize in claims processing and ensuring maximum efficiency through rigorous adherence to office workflow procedures\. Throughout my career, I have balanced operational delivery with quality management\. I am actively involved in performing quality audits and utilizing Standard Operating Procedures \(SOPs\) to ensure our team consistently meets and exceeds quality and SLA targets\. Additionally, I take pride in mentoring new talent by actively leading staff training sessions to foster a culture of accuracy and knowledge sharing\. My background also includes significant experience in customer\-facing roles, where I developed strong skills in conflict de\-escalation, inventory management, and enhancing customer service standards\.

## Location

Delhi

## Work experience

Senior Associate at EXL, Feb 2022 \- Present · 4 yrs 4 mos, Noida

Executive at Concentrix, Apr 2021 \- Oct 2021 · 7 mos, Gurugram · Hybrid

Executive at Concentrix, Apr 2021 \- Oct 2021 · 7 mos, Gurugram · Hybrid

## Education

Bachelor of Commerce, Accounting, Delhi University

High School Diploma, KSK Academy

[View the original profile](https://tal.club/meet/saurabh-roy)

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