Headline

Senior Associate at EXL

About

I am a dedicated operations professional with a focus on delivering high-quality service and driving process efficiency within the Insurance and Reinsurance domains. Currently serving as Senior Associate in L&A Operations at EXL Service India Private Limited, I specialize in claims processing and ensuring maximum efficiency through rigorous adherence to office workflow procedures. Throughout my career, I have balanced operational delivery with quality management. I am actively involved in performing quality audits and utilizing Standard Operating Procedures (SOPs) to ensure our team consistently meets and exceeds quality and SLA targets. Additionally, I take pride in mentoring new talent by actively leading staff training sessions to foster a culture of accuracy and knowledge sharing. My background also includes significant experience in customer-facing roles, where I developed strong skills in conflict de-escalation, inventory management, and enhancing customer service standards.

Location

Delhi

Work experience

Senior Associate at EXL, Feb 2022 - Present · 4 yrs 4 mos, Noida

Executive at Concentrix, Apr 2021 - Oct 2021 · 7 mos, Gurugram · Hybrid

Executive at Concentrix, Apr 2021 - Oct 2021 · 7 mos, Gurugram · Hybrid

Education

Bachelor of Commerce, Accounting, Delhi University

High School Diploma, KSK Academy