Saurabh Kumar profile photo 1 on Tal

Saurabh Kumar

Network Security Engineer

Delhi

8+ years of work experience

Orange Business
Aug 20223 yrs 10 mosPresent

Gurugram, Haryana, India

• Managing day-to-day network operations for routers, switches, firewalls, and SD-WAN devices. • Troubleshooting L1/L2 issues, restoring services, and ensuring stability across client environments. • Handling incident management, ticketing, RCA documentation, and coordination with cross-functional teams. • Acting as SPOC for key clients, ensuring smooth communication and timely resolution. • Supporting change management activities and monitoring planned changes to avoid service impact. • Monitoring network health using NOC tools and responding to alerts to prevent outages. • Working with cybersecurity teams when needed to report unusual traffic or potential threats.
Vatya Technologies
Sep 20183 yrs 11 mosJul 2022

Delhi, India

• Handled IT service requests and incidents, providing technical support to end-users. • Performed basic troubleshooting for system issues, user access, VPN, and email problems. • Logged and updated tickets in the ITSM tool while following SLAs and ITIL processes. • Escalated unresolved issues to L2/L3 teams and coordinated for timely resolution. • Maintained user satisfaction through clear communication and proactive follow-ups.
GitHub
@saurabhkumar111

Education

Dronacharya College of Engineering

Bachelor of Technology - BTech, Computer Science

Dronacharya College of Engineering

20144 yrs2018

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Headline

Network Security Engineer

Location

Delhi

Work experience

Sr. Integrated Engineer Ops at Orange Business, Aug 2022 - Present · 3 yrs 10 mos, Gurugram, Haryana, India, • Managing day-to-day network operations for routers, switches, firewalls, and SD-WAN devices. • Troubleshooting L1/L2 issues, restoring services, and ensuring stability across client environments. • Handling incident management, ticketing, RCA documentation, and coordination with cross-functional teams. • Acting as SPOC for key clients, ensuring smooth communication and timely resolution. • Supporting change management activities and monitoring planned changes to avoid service impact. • Monitoring network health using NOC tools and responding to alerts to prevent outages. • Working with cybersecurity teams when needed to report unusual traffic or potential threats.

Service Desk Engineer at Vatya Technologies, Sep 2018 - Jul 2022 · 3 yrs 11 mos, Delhi, India, • Handled IT service requests and incidents, providing technical support to end-users. • Performed basic troubleshooting for system issues, user access, VPN, and email problems. • Logged and updated tickets in the ITSM tool while following SLAs and ITIL processes. • Escalated unresolved issues to L2/L3 teams and coordinated for timely resolution. • Maintained user satisfaction through clear communication and proactive follow-ups.

Education

Bachelor of Technology - BTech, Computer Science, Dronacharya College of Engineering

Public links

github: https://github.com/saurabhkumar111

Saurabh Kumar - Sr. Integrated Engineer Ops in Delhi | Tal