---
title: "Saurabh Kumar - Product Consultant in Greater Bengaluru Area | Tal"
description: "Meet Saurabh Kumar, Customer Success & Growth Specialist | SMB & Enterprise SaaS | AI-Fluent | Consultative Selling | Cross-Functional Collaboration based in Greater Bengaluru Area. AI stack includes claude, deepseek, and gemini."
image: "https://tal.club/meet/saurabh-kumar-20/share-image"
---

# Saurabh Kumar on Tal

## Headline

Customer Success & Growth Specialist \| SMB & Enterprise SaaS \| AI\-Fluent \| Consultative Selling \| Cross\-Functional Collaboration

## About

I help SaaS and enterprise customers turn adoption into revenue\. Over 8 years in Customer Success, Account Management, and Implementation, I've owned outcomes across the full customer lifecycle — from day\-one onboarding to renewal to expansion\. A few things I'm proud of throughout my journey: 1 Managed a diverse portfolio of accounts across all major segments, driving consistent annual revenue growth through renewals, upsell, and cross\-sell 2 Achieved a 100% client retention and renewal rate across a multi\-account B2B book of business 3 Redesigned an onboarding process that cut time\-to\-value by 60% 4 Led Quarterly Business Reviews with C\-suite and revenue leaders across AMER SMB, Mid\-Market, and Enterprise accounts, using ROI and value analysis to secure expansion My toolkit spans consultative selling, product demos and POCs, pipeline forecasting, escalation management, and CRM\-driven account management \(Salesforce, JIRA\)\. I'm also AI\-fluent — certified in Prompt Engineering — and increasingly focused on how AI\-native workflows change what Customer Success and Account Management look like going forward\. I work best where customer relationships and revenue outcomes are treated as the same problem: strategic account planning, cross\-functional collaboration with Sales and Product, and a bias toward proactive, consultative engagement over reactive support\. Open to conversations around Customer Success, Account Management, Renewals, and Customer Strategist roles in SaaS and enterprise technology\.

## Location

Greater Bengaluru Area

## AI stack

claude

deepseek

gemini

lovable

perplexity

## Work experience

Product Consultant at Aerchain, Apr 2024 \- Present · 2 yrs 6 mos, Bengaluru

Implementation Specialist \(Upmarket\) at Birdeye, Apr 2023 \- Apr 2024 · 1 yr 1 mo, Gurugram, Haryana, India

Customer Experience Manager at Hubilo, Feb 2021 \- Feb 2023 · 2 yrs 1 mo

Inside Sales Manager at WhiteHat Jr, Oct 2020 \- Jan 2021 · 4 mos

Customer Care Professional at udaan\.com, May 2019 \- Dec 2019 · 8 mos, Bangalore Urban, Karnataka, India

[View the original profile](https://tal.club/meet/saurabh-kumar-20)

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