Headline

Customer Success & Growth Specialist | SMB & Enterprise SaaS | AI-Fluent | Consultative Selling | Cross-Functional Collaboration

About

I help SaaS and enterprise customers turn adoption into revenue. Over 8 years in Customer Success, Account Management, and Implementation, I've owned outcomes across the full customer lifecycle — from day-one onboarding to renewal to expansion. A few things I'm proud of throughout my journey: 1 Managed a diverse portfolio of accounts across all major segments, driving consistent annual revenue growth through renewals, upsell, and cross-sell 2 Achieved a 100% client retention and renewal rate across a multi-account B2B book of business 3 Redesigned an onboarding process that cut time-to-value by 60% 4 Led Quarterly Business Reviews with C-suite and revenue leaders across AMER SMB, Mid-Market, and Enterprise accounts, using ROI and value analysis to secure expansion My toolkit spans consultative selling, product demos and POCs, pipeline forecasting, escalation management, and CRM-driven account management (Salesforce, JIRA). I'm also AI-fluent — certified in Prompt Engineering — and increasingly focused on how AI-native workflows change what Customer Success and Account Management look like going forward. I work best where customer relationships and revenue outcomes are treated as the same problem: strategic account planning, cross-functional collaboration with Sales and Product, and a bias toward proactive, consultative engagement over reactive support. Open to conversations around Customer Success, Account Management, Renewals, and Customer Strategist roles in SaaS and enterprise technology.

Location

Greater Bengaluru Area

AI stack

claude

deepseek

gemini

lovable

perplexity

Work experience

Product Consultant at Aerchain, Apr 2024 - Present · 2 yrs 6 mos, Bengaluru

Implementation Specialist (Upmarket) at Birdeye, Apr 2023 - Apr 2024 · 1 yr 1 mo, Gurugram, Haryana, India

Customer Experience Manager at Hubilo, Feb 2021 - Feb 2023 · 2 yrs 1 mo

Inside Sales Manager at WhiteHat Jr, Oct 2020 - Jan 2021 · 4 mos

Customer Care Professional at udaan.com, May 2019 - Dec 2019 · 8 mos, Bangalore Urban, Karnataka, India