---
title: "Saurabh Guru - Head, Customer Onboarding & Launch Advisory Services in Bengaluru | Tal"
description: "Meet Saurabh Guru, Advisory | Solutions Consulting | Presales & Post-Sales Operations | Scaling Technical Customer Organizations based in Bengaluru."
image: "https://tal.club/meet/saurabh-guru/share-image"
---

# Saurabh Guru on Tal

## Headline

Advisory \| Solutions Consulting \| Presales & Post\-Sales Operations \| Scaling Technical Customer Organizations

## About

I am a seasoned leader with a proven track record of scaling post\-sales operations, specializing in Implementation, Professional Services Delivery, Solutions Engineering, and Support\. With over 19 years of experience in customer\-facing roles, I excel in building high\-performance teams that deliver seamless implementation, onboarding, and solutions mapping for diverse industries, including SaaS, E\-commerce, Marketing Automation, and BFSI\. Previously, I led Customer Solutions as AVP at Zluri, an Identity Security and Governance company, and as Global Head of Customer Solutions at Whatfix, a leading Digital Adoption Platform driving enterprise user adoption and performance\. I thrive at the intersection of "Customers, Technology, and People," collaborating with cross\-functional teams like Customer Success, Product, and Engineering\. My strategic mindset enables me to drive impactful programs that enhance customer retention, foster cross\-functional collaboration, and champion customer engineering, advocacy, and product enablement strategies\. Proficient in Customer Success, Solutions and Sales Engineering, Cloud Computing, Business Analytics, and Solution Architecture, I bring a holistic perspective to every initiative\. I am passionate about continuous learning and evolving in the dynamic tech landscape while ensuring that customers achieve their desired outcomes

## Location

Bengaluru

## Work experience

Head, Customer Onboarding & Launch Advisory Services at Adobe, Jun 2026 \- Present · 3 mos, Bengaluru, Karnataka, India

Head, Business Engineering and Solutions at Razorpay, Feb 2025 \- Jun 2026 · 1 yr 5 mos, Bengaluru, Karnataka, India, Leading a 200\+ Technical Customer Operations and Solutions Consulting teams at Razorpay \- Overseeing Solutions Consulting, Customer Onboarding/Integrations, Technical Support, Technical Account Management, Professional Services, Success Rate and Sales Enablement\. \- Focused on streamlining processes, enhancing the customer’s technical experience, and driving Time to value and business growth through a consultative experience\.

AVP, Customer Solutions at Zluri, Jun 2024 \- Feb 2025 · 9 mos, Bengaluru, Karnataka, India, • Built a high performing Solutions team from the ground up, enhancing operational efficiency\. • Scaled Onboarding/Solutions Engineering, Frontline Support, Professional Services, and Managed Services functions to meet growing demands from ground up\. • Drove Gross Revenue Retention \(GRR\) to a remarkable >30% increase, showcasing effective customer engagement strategies\.

Global Head, Customer Solutions at Whatfix, Jan 2022 \- Jun 2024 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Led the Post Sales Solutions led Onboarding, Professional Services \(TAM\), Implementation/Integrations, Support & Solutions Consulting teams\. Responsible and accountable for driving Customer Success, Retention, Efficiency, P&L and finding new avenues of revenue through managed Services\.

Director, Solutions at Whatfix, Jul 2021 \- Jan 2022 · 7 mos, Bengaluru, Karnataka, India, While primarily I answer questions or find ways to get them answered for our customers, I am currently Driving Customer Success Strategic Programs focused on Customer Retention and Happiness through: \- Effective Implementation, Onboarding, and Solutions mapping Customer Business Objectives to innovative Solutions delivered by High\-Performance Teams \- Technical Account Ownership Driven by Technical Account Managers for Customer Retention and Value communication \- Product and Engineering Collaboration and Ownership to drive Customer Voice, Value and Product, and Systems Improvements \- Customer Engineering, migrations, Advocacy, and other tech aligned strategic programs \- Product GTM, Enablement, and Adoption Strategy \- Running and Scaling a High Performance team that dons multiple hats of Problem Solvers, Enablers, Product Owners, Technical Account Managers, and Rockstars\! :\)

Associate Director, Solutions at Whatfix, Jan 2020 \- Aug 2021 · 1 yr 8 mos, Greater Bengaluru Area, Focused on Solution Engineering, Solutions Consulting, L2 Support, and Technical Enablement for the Customer Success team\. I work with a team of amazing Solutions Engineers and Architects who play roles of Problem Solver, Solutions, Technical Account Managers, and Enablers to ensure Customers and Customer Success Managers Succeed\. Achieved \~100% Gross Retention Rate and >68 NPS for the aligned accounts for my team Quarter on Quarter\.

Technical Program Manager at Unbxd Inc, Nov 2018 \- Mar 2019 · 5 mos, Bengaluru, Karnataka, India, Driving Product Implementation, Delivery, Adoption, Customer Success, and Happiness oriented strategic programs at Unbxd\.

## Education

Bachelor of Engineering, Computer Science, Guru Ghasidas University

Highschool, Saraswati Vidya Mandir, Raigarh

[View the original profile](https://tal.club/meet/saurabh-guru)

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