Headline

Product Manager @ PhonePe | People Tech, AI-led Product Launch

About

As a Product Manager at PhonePe, I focus on developing innovative AI-driven HR technology solutions that enhance employee engagement and streamline processes. Notable contributions include designing and delivering an LLM-powered HR-support bot that significantly reduced ticket volumes and improved auto-resolution rates, automating multi-month employee journey programs, and leading the development of an award-winning HR AI agent recognized in Hack for Impact 2025. With prior experience at Zensar Technologies, I managed the end-to-end lifecycle of HR products, partnered on HRIS migrations, and successfully launched digital HR suites for performance, learning, and wellness. My approach emphasizes teamwork, effective product launches, and driving impactful solutions to address complex HR challenges. Dedicated to leveraging technology to empower organizations and support their workforce.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

gemini

lovable

notebooklm

Work experience

Product Manager at PhonePe, Sep 2024 - Present · 2 yrs, Bengaluru, Karnataka, India, Building People Tech at PhonePe. Product Manager (HR Technology) building AI-led HR products end to end — performance management, LLM-powered employee service, and process automation. Shipped an LLM HR-support bot that cut tickets ~48% and lifted auto-resolution to a 92.5% peak, automated a multi-month employee-journey program, and led an award-winning HR AI agent (winner, Hack for Impact 2025).

Manager at Zensar Technologies, Jan 2024 - Sep 2024 · 9 mos, Pune District, Maharashtra, India, HR-Technology Product Manager owning the end-to-end product lifecycle across a digital HR suite — performance, learning, onboarding, global mobility and associate wellness — delivered on mobile and web. Built greenfield in-house products with cross-functional engineering, UX and QA teams; partnered in core-HRIS migration to Oracle Fusion Cloud; and drove a group-wide intranet rollout. Sustained 4.3+/5 stakeholder satisfaction, and was recognised as Top Talent.

Associate Manager at Zensar Technologies, Jun 2021 - Jan 2024 · 2 yrs 8 mos, Pune District, Maharashtra, India, Working in HR Technology and Analytics. Group Management Resource at RPG Enterprises

Fieldwork Intern at Mercer India, Oct 2020 - Dec 2020 · 3 mos, Mumbai, Maharashtra, India, 1. Prepared go to market strategy for Mercer Mobility products by analysis on industry sectors outlook and prepared potential lead database 2. Worked on Domestic pay differentials survey by gathering intel for domestic relocation policies, handled end to end operations 3. Prepared social media branding content for global conference on mobility

Product Management Intern at Tata Administrative Services (TAS), Mar 2020 - Jun 2020 · 3 mo, Mumbai

Class Representative at TISS HRM & LR, Jun 2019 - May 2021 · 2 yrs, Mumbai, Maharashtra, India, Batch co-ordinator and member of Student Union (General Body) - Managing communication between students, faculties, student union - Representative of students' matters before the administration - Managing academic work for the batch

Decision Scientist at Mu Sigma, Oct 2016 - Sep 2018 · 1 y 11 mo, Bengaluru

Education

Master of Arts - MA, Human Resources Management and Labor Relations, Tata Institute of Social Sciences

Bachelor of Technology - BTech, Electronics and Communication Engineering, Maulana Azad National Institute of Technology