Headline

AI Product Manager | Product + Platform | Customer 360 | CRM | Data Platforms

About

Product Manager with expertise in building enterprise platforms, leading digital transformation programs, and driving AI-led innovation. Experienced in designing and delivering 40+ strategic features across customer onboarding, consent management, CRM, and AI-powered service tools, with measurable impact on efficiency, adoption, and growth. Core areas of specialization: Product strategy and roadmap execution for enterprise-scale platforms Digital transformation through system integration and platform consolidation Generative AI adoption in workforce enablement and customer service automation Customer lifecycle management and intelligent onboarding frameworks Regulatory-compliant consent management and secure digital journeys Data-driven personalization through profiling engines and recommendation models Key contributions: Directed a unified sales and onboarding framework, reducing time-to-market for new product launches by 80% and streamlining lead lifecycle management across multiple channels. Spearheaded the creation of an integrated sales and service platform, consolidating 10+ legacy applications into one system, improving frontline productivity by 50%. Delivered a Generative AI-based copilot, reducing training time for employees by 30% while enabling knowledge automation and AI-driven workflows. Led the rollout of a centralized consent management platform, enabling faster, compliant, and secure customer approvals across services. Enhanced customer intelligence through a 360° customer profiling solution, providing richer insights for targeting, cross-sell, and service personalization. Recognized with the Customer Champion Award (2025), Team Excellence Award (2024), and Rising Star Award (2024) for consistently delivering enterprise-scale transformation, driving stakeholder alignment, and enabling a digital-first operating model. Combines expertise in product ownership, technology strategy, and cross-functional leadership with a strong focus on execution and measurable outcomes. Committed to enabling organizations to modernize processes, improve efficiency, and deliver scalable, customer-first solutions.

Location

Mumbai

AI stack

anthropic apis

claude code

cursor

lovable

mcp

notebooklm

Work experience

Senior Manager at YES BANK, Apr 2025 - Present · 1 yr 6 mos, Mumbai, Maharashtra, India

Manager at YES BANK, May 2023 - Mar 2025 · 1 yr 11 mos, Mumbai

Business Analyst Intern at GroupM, Apr 2022 - Jun 2022 · 3 mos, Gurugram, Haryana, India

Technology Management Intern at FOXSKY, Jun 2019 - Sep 2019 · 4 mos

Engineering Intern at Bharat Heavy Electricals Limited, May 2017 - Jul 2017 · 3 mos, Noida Area, India

Education

Master of Business Administration - MBA, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Technology, Computer Science and Engineering, jaypee institute of information technology