Headline

Cloud Support Engineer | AWS | Linux | Technical & Customer Support | Open to Remote Roles

About

Cloud Support Engineer with 3+ years of experience supporting AWS-based infrastructure and Linux/Windows environments in production, combined with strong customer support and troubleshooting expertise. Hands-on experience with AWS (EC2, S3, VPC, IAM), Linux system administration, monitoring, incident management, and ITIL-based support operations. Proven ability to handle customer queries, resolve technical issues, and provide timely support in 24×7 environments. Skilled in proactive monitoring, incident resolution, cloud security, and cost optimization while maintaining clear communication with end users and stakeholders. Experienced with tools such as CloudWatch, Zabbix, PRTG, ServiceNow, Docker, and Active Directory. Open to remote opportunities in Cloud Support, Technical Support, and Customer Support roles.

Location

India

AI stack

claude

openai

ChatGPT

Work experience

Cloud Support Engineer at RWS Group, Feb 2024 - Jan 2026 · 2 yrs, Bengaluru, Karnataka, India, *Proactive Infrastructure and Application Monitoring: To guarantee peak performance and uptime, actively tracked and maintained applications and infrastructure based on AWS. *L1 Troubleshooting: Resolved issues found during monitoring by conducting first-level troubleshooting and escalating as necessary in a timely manner. *Request Routing: Technical requests and incidents were effectively routed to the relevant product teams, guaranteeing a prompt and precise resolution. *Active Directory Management and Security: Managed Active Directory (AD) environments with an emphasis on maintaining and configuring security measures to protect sensitive information and systems. *L1 Request Management: Managed and finished Level 1 requests pertaining to application and infrastructure support, guaranteeing timely and effective service provision. *Cross-Functional Collaboration: To achieve project goals, I worked with international cross-functional product teams, enabling smooth communication and coordination. *Task Automation Analysis: To find opportunities for automation and boost productivity while lowering manual labor, this study examined recurrent tasks and processes. *Provided end-user support and resolved technical issues *Communicated with users to troubleshoot problems *Managed incidents and ensured timely resolution *Worked in customer-facing support environment

Associate Cloud Engineer at Rapyder Cloud Solutions, Dec 2022 - Nov 2023 · 1 yr, Bengaluru, Karnataka, India, ● Provide support by phone, email, chat, or ticketing systems. ● Handle problems in accordance with established protocols and service level agreements (SLAs). ● Analyze and resolve technical problems with infrastructure, and cloud services. ● Take part in rotating on-call shifts to handle urgent problems after regular business hours. ● Assist security teams in addressing vulnerabilities and responding to security incidents. ● Participated in on-call rotations to provide 24/7 support for critical cloud services. ● Identify opportunities for performance improvement and optimization of cloud resources. ●Provided end-user support and resolved technical issues ●Communicated with users to troubleshoot problems ●Managed incidents and ensured timely resolution ●Worked in customer-facing support environment

Cloud trainee at Rapyder Cloud Solutions, May 2022 - Nov 2022 · 7 mos, Bengaluru, Karnataka, India, ● Provide support by phone, email, chat, or ticketing systems. ● Monitored client’s infrastructure and provided first-level troubleshooting for ticketed alerts and incidents. ● Assist cross-functional teams in coordinating incident and service resolution. ● Pursued relevant training and certifications to enhance skills.

Education

Bachelor of Technology, Electrical and Electronics Engineering, Dr. A.P.J. Abdul Kalam Technical University

Aws Re/start Graduate, Information Technology, Edujobs