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Satyendra Chauhan

Senior Banking Technology Leader  |  Application & Production Support  | Banking Technology | IT Service Management | Observability | Automation | Open to Relocate - Any Major International Location

Mumbai

13+ years of work experience

Bank of America
Oct 202510 mosPresent

Mumbai

Serve as Application Manager for enterprise Markets and Collateral Management platforms, owning production stability, operational controls, and service governance across a regulated global banking environment spanning APAC, EMEA, and North America. Own end-to-end delivery of markets and post-trade regulatory compliance reporting, ensuring SLA adherence and audit readiness for global stakeholders and regulatory bodies. Established enterprise data quality governance frameworks that materially reduced batch failures and operational risk exposure across production workflows. Lead and develop a 14-member India-based Application Support team, directing BAU operations, incident management, and escalation oversight while mentoring engineers on career growth. Define and govern automation strategy for Start-of-Day (SOD) controls and real-time monitoring using ITRS Geneos, achieving ~50% reduction in manual effort while strengthening control effectiveness. Own capacity and performance management, setting usage thresholds, reviewing trends with stakeholders, and driving proactive scaling decisions to support business growth. Evaluated and onboarded strategic operational tooling (Splunk, Cutover); currently leading the transition of enterprise monitoring from ITRS Geneos to Dynatrace, Splunk, and AI-powered AIOps to strengthen observability, release coordination, and support efficiency. Leveraging GitHub Copilot and Visual Studio Code to accelerate scripting, automation, and troubleshooting, improving team productivity and reducing mean-time-to-resolution (MTTR). Act as trusted partner to business, development, and testing teams, leading root-cause analysis and driving sustainable solutions to complex application and business issues.
Bank of America
Dec 20222 yrs 10 mosSep 2025

Singapore

Fixed Income Repo, OTC Bilateral, F&O, Prime Finance
LTI - Larsen & Toubro Infotech
Sep 20211 yr 4 mosDec 2022

Singapore

Led and supported Collateral Management operations for global markets, ensuring operational continuity and adherence to control and service standards across a Tier-1 banking environment. Drove data quality improvement initiatives across collateral workflows, strengthening data integrity and significantly reducing batch failures and downstream operational risk. Evaluated and onboarded new technologies to enhance collateral processing, monitoring, and operational efficiency in response to evolving market and regulatory requirements. Served as consultative partner to business and technology stakeholders, translating requirements into practical solutions and overseeing implementation. Partnered with testing, development, and requirements teams to investigate root causes and resolve application-level and business process issues. Identified manual processing gaps and led automation initiatives, delivering ~30% reduction in manual effort and ~30% improvement in workflow efficiency.
Larsen & Toubro Infotech (for Citibank)
Sep 20211 yr 4 mosDec 2022

Led and supported Collateral Management operations for global markets, ensuring operational continuity and adherence to control and service standards across a Tier-1 banking environment. Drove data quality improvement initiatives across collateral workflows, strengthening data integrity and significantly reducing batch failures and downstream operational risk. Evaluated and onboarded new technologies to enhance collateral processing, monitoring, and operational efficiency in response to evolving market and regulatory requirements. Served as consultative partner to business and technology stakeholders, translating requirements into practical solutions and overseeing implementation. Partnered with testing, development, and requirements teams to investigate root causes and resolve application-level and business process issues. Identified manual processing gaps and led automation initiatives, delivering ~30% reduction in manual effort and ~30% improvement in workflow efficiency.
HCL Technologies
Jul 20165 yrs 3 mosSep 2021

Singapore

Served as Subject Matter Expert (SME) within the Futures Collateral & Clearing (FCC) support team, providing functional and operational oversight for Collateral Management within a global markets environment. Supported OTC derivative clearing flows through major CCPs including JSCC, LCH, ICE, and CME, ensuring accuracy and continuity across the Derivative Clearing System (DCS). Owned end-of-day (EOD) batch execution and stability for EMEA and North America, supporting FIS GMI (AS400) platforms and ensuring timely completion of critical night runs. Delivered 24x7 production support coverage across Citi EMEA, North America, and APAC, maintaining high availability and adherence to SLA commitments. Led knowledge transition and onboarding for offshore teams, ensuring effective handover of processes, controls, and operational context. Governed Major Incident and Problem Management, coordinating resolution via ServiceNow and driving root-cause analysis in collaboration with Operations and Development teams. Acted as key liaison between Operations, Technology, and Development, facilitating stakeholder calls to clarify business requirements and drive issue resolution. Oversaw Unix-based operational activities, including file handling, process execution, and script analysis to support batch and real-time processing. Managed and monitored batch scheduling and execution using Autosys R11, including JIL analysis and remediation of job failures. Conducted monthly trend analysis on incidents and problems, strengthening preventive controls, access governance, and reducing reliance on privileged access for L1/L2 teams. Drove creation and maintenance of Knowledge Databases (KDBs) and Runbooks, keeping documentation aligned with evolving client and regulatory requirements. Identified opportunities to shift repeatable issues to L1 support, enabling cost optimization through workload migration from high- to low-cost centers without compromising service quality.
HCL Singapore Pte Ltd (for Citibank)
Jul 20156 yrs 3 mosSep 2021

Served as Subject Matter Expert (SME) within the Futures Collateral & Clearing (FCC) support team, providing functional and operational oversight for Collateral Management within a global markets environment. Supported OTC derivative clearing flows through major CCPs including JSCC, LCH, ICE, and CME, ensuring accuracy and continuity across the Derivative Clearing System (DCS). Owned end-of-day (EOD) batch execution and stability for EMEA and North America, supporting FIS GMI (AS400) platforms and ensuring timely completion of critical night runs. Delivered 24x7 production support coverage across Citi EMEA, North America, and APAC, maintaining high availability and adherence to SLA commitments. Led knowledge transition and onboarding for offshore teams, ensuring effective handover of processes, controls, and operational context. Governed Major Incident and Problem Management, coordinating resolution via ServiceNow and driving root-cause analysis in collaboration with Operations and Development teams. Acted as key liaison between Operations, Technology, and Development, facilitating stakeholder calls to clarify business requirements and drive issue resolution. Oversaw Unix-based operational activities, including file handling, process execution, and script analysis to support batch and real-time processing. Managed and monitored batch scheduling and execution using Autosys R11, including JIL analysis and remediation of job failures. Supported production releases, client onboarding, and change implementation, ensuring controlled deployment and post-release stability. Conducted monthly trend analysis on incidents and problems, strengthening preventive controls, access governance, and reducing reliance on privileged access for L1/L2 teams. Drove creation and maintenance of Knowledge Databases (KDBs) and Runbooks, keeping documentation aligned with evolving client and regulatory requirements.
HCL Technologies
Sep 20132 yrs 10 mosJun 2016

Noida

Supported Citi's Secure Fund Services (SFS) group, delivering Level 2 telephone- and email-based support to users across the North America (NAM) region. Provided production support across multiple finance-based Citi applications, including dedicated support for Platinum-tier clients. Led Major Incident and Problem Management and drove resolution of customer tickets using ServiceNow. Partnered with clients via conference calls to clarify business requirements and align on resolution priorities. Performed Unix-based file and process operations, and managed batch job failures reported by L1 teams using Autosys R11. Supported Case Manager 360 operations across the Orbis and Dublin regions. Trained and mentored new joiners within a 16-member Level 2 support team, strengthening team capability and continuity.

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration - MBA, Financial Management

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

20222 yrs2024
Sikkim Manipal University - Distance Education

Msc Computer Science, Computer Science

Sikkim Manipal University - Distance Education

20112 yrs2013

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Headline

Senior Banking Technology Leader | Application & Production Support | Banking Technology | IT Service Management | Observability | Automation | Open to Relocate - Any Major International Location

About

A highly accomplished professional with 18+ years of experience in application support within the financial industry, seeking a challenging role in Cleared Collateral Operations. Proven expertise in managing collateral, risk, and operational processes for derivative and futures products, with a strong track record of implementing process improvements, ensuring regulatory compliance, and providing technical leadership. Possesses in-depth knowledge of collateral management systems and a commitment to mitigating counterparty risk and enhancing operational efficiency Excellent domain knowledge for E2E trade flow for OTC Clearing, Collateral Management. Strategic thinker and extremely adaptable performer in dynamic environment with a commitment to achieving personal, team, and business objectives.

Location

Mumbai

Work experience

Vice President at Bank of America, Oct 2025 - Present · 10 mos, Mumbai, Serve as Application Manager for enterprise Markets and Collateral Management platforms, owning production stability, operational controls, and service governance across a regulated global banking environment spanning APAC, EMEA, and North America. Own end-to-end delivery of markets and post-trade regulatory compliance reporting, ensuring SLA adherence and audit readiness for global stakeholders and regulatory bodies. Established enterprise data quality governance frameworks that materially reduced batch failures and operational risk exposure across production workflows. Lead and develop a 14-member India-based Application Support team, directing BAU operations, incident management, and escalation oversight while mentoring engineers on career growth. Define and govern automation strategy for Start-of-Day (SOD) controls and real-time monitoring using ITRS Geneos, achieving ~50% reduction in manual effort while strengthening control effectiveness. Own capacity and performance management, setting usage thresholds, reviewing trends with stakeholders, and driving proactive scaling decisions to support business growth. Evaluated and onboarded strategic operational tooling (Splunk, Cutover); currently leading the transition of enterprise monitoring from ITRS Geneos to Dynatrace, Splunk, and AI-powered AIOps to strengthen observability, release coordination, and support efficiency. Leveraging GitHub Copilot and Visual Studio Code to accelerate scripting, automation, and troubleshooting, improving team productivity and reducing mean-time-to-resolution (MTTR). Act as trusted partner to business, development, and testing teams, leading root-cause analysis and driving sustainable solutions to complex application and business issues.

Vice President at Bank of America, Dec 2022 - Sep 2025 · 2 yrs 10 mos, Singapore, Fixed Income Repo, OTC Bilateral, F&O, Prime Finance

Technical Specialist at LTI - Larsen & Toubro Infotech, Sep 2021 - Dec 2022 · 1 yr 4 mos, Singapore, Led and supported Collateral Management operations for global markets, ensuring operational continuity and adherence to control and service standards across a Tier-1 banking environment. Drove data quality improvement initiatives across collateral workflows, strengthening data integrity and significantly reducing batch failures and downstream operational risk. Evaluated and onboarded new technologies to enhance collateral processing, monitoring, and operational efficiency in response to evolving market and regulatory requirements. Served as consultative partner to business and technology stakeholders, translating requirements into practical solutions and overseeing implementation. Partnered with testing, development, and requirements teams to investigate root causes and resolve application-level and business process issues. Identified manual processing gaps and led automation initiatives, delivering ~30% reduction in manual effort and ~30% improvement in workflow efficiency.

Software Engineer at Larsen & Toubro Infotech (for Citibank), Sep 2021 - Dec 2022 · 1 yr 4 mos, Led and supported Collateral Management operations for global markets, ensuring operational continuity and adherence to control and service standards across a Tier-1 banking environment. Drove data quality improvement initiatives across collateral workflows, strengthening data integrity and significantly reducing batch failures and downstream operational risk. Evaluated and onboarded new technologies to enhance collateral processing, monitoring, and operational efficiency in response to evolving market and regulatory requirements. Served as consultative partner to business and technology stakeholders, translating requirements into practical solutions and overseeing implementation. Partnered with testing, development, and requirements teams to investigate root causes and resolve application-level and business process issues. Identified manual processing gaps and led automation initiatives, delivering ~30% reduction in manual effort and ~30% improvement in workflow efficiency.

Technical Lead at HCL Technologies, Jul 2016 - Sep 2021 · 5 yrs 3 mos, Singapore, Served as Subject Matter Expert (SME) within the Futures Collateral & Clearing (FCC) support team, providing functional and operational oversight for Collateral Management within a global markets environment. Supported OTC derivative clearing flows through major CCPs including JSCC, LCH, ICE, and CME, ensuring accuracy and continuity across the Derivative Clearing System (DCS). Owned end-of-day (EOD) batch execution and stability for EMEA and North America, supporting FIS GMI (AS400) platforms and ensuring timely completion of critical night runs. Delivered 24x7 production support coverage across Citi EMEA, North America, and APAC, maintaining high availability and adherence to SLA commitments. Led knowledge transition and onboarding for offshore teams, ensuring effective handover of processes, controls, and operational context. Governed Major Incident and Problem Management, coordinating resolution via ServiceNow and driving root-cause analysis in collaboration with Operations and Development teams. Acted as key liaison between Operations, Technology, and Development, facilitating stakeholder calls to clarify business requirements and drive issue resolution. Oversaw Unix-based operational activities, including file handling, process execution, and script analysis to support batch and real-time processing. Managed and monitored batch scheduling and execution using Autosys R11, including JIL analysis and remediation of job failures. Conducted monthly trend analysis on incidents and problems, strengthening preventive controls, access governance, and reducing reliance on privileged access for L1/L2 teams. Drove creation and maintenance of Knowledge Databases (KDBs) and Runbooks, keeping documentation aligned with evolving client and regulatory requirements. Identified opportunities to shift repeatable issues to L1 support, enabling cost optimization through workload migration from high- to low-cost centers without compromising service quality.

Lead Technician at HCL Singapore Pte Ltd (for Citibank), Jul 2015 - Sep 2021 · 6 yrs 3 mos, Served as Subject Matter Expert (SME) within the Futures Collateral & Clearing (FCC) support team, providing functional and operational oversight for Collateral Management within a global markets environment. Supported OTC derivative clearing flows through major CCPs including JSCC, LCH, ICE, and CME, ensuring accuracy and continuity across the Derivative Clearing System (DCS). Owned end-of-day (EOD) batch execution and stability for EMEA and North America, supporting FIS GMI (AS400) platforms and ensuring timely completion of critical night runs. Delivered 24x7 production support coverage across Citi EMEA, North America, and APAC, maintaining high availability and adherence to SLA commitments. Led knowledge transition and onboarding for offshore teams, ensuring effective handover of processes, controls, and operational context. Governed Major Incident and Problem Management, coordinating resolution via ServiceNow and driving root-cause analysis in collaboration with Operations and Development teams. Acted as key liaison between Operations, Technology, and Development, facilitating stakeholder calls to clarify business requirements and drive issue resolution. Oversaw Unix-based operational activities, including file handling, process execution, and script analysis to support batch and real-time processing. Managed and monitored batch scheduling and execution using Autosys R11, including JIL analysis and remediation of job failures. Supported production releases, client onboarding, and change implementation, ensuring controlled deployment and post-release stability. Conducted monthly trend analysis on incidents and problems, strengthening preventive controls, access governance, and reducing reliance on privileged access for L1/L2 teams. Drove creation and maintenance of Knowledge Databases (KDBs) and Runbooks, keeping documentation aligned with evolving client and regulatory requirements.

Sr. Software Engineer at HCL Technologies, Sep 2013 - Jun 2016 · 2 yrs 10 mos, Noida, Supported Citi's Secure Fund Services (SFS) group, delivering Level 2 telephone- and email-based support to users across the North America (NAM) region. Provided production support across multiple finance-based Citi applications, including dedicated support for Platinum-tier clients. Led Major Incident and Problem Management and drove resolution of customer tickets using ServiceNow. Partnered with clients via conference calls to clarify business requirements and align on resolution priorities. Performed Unix-based file and process operations, and managed batch job failures reported by L1 teams using Autosys R11. Supported Case Manager 360 operations across the Orbis and Dublin regions. Trained and mentored new joiners within a 16-member Level 2 support team, strengthening team capability and continuity.

Education

Master of Business Administration - MBA, Financial Management, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Msc Computer Science, Computer Science, Sikkim Manipal University - Distance Education