Headline

Strategy & Operations (Product) at Revolut

About

I work at the intersection of Product, Strategy & Operations, turning ambiguous business problems into scalable products, processes and growth opportunities. Over 8+ years across Revolut, Slice and Citi, I’ve worked on product strategy, payments, fintech operations, market expansion, P&L, risk & compliance, and cross-functional execution. My experience includes launching and scaling payment products, improving operational processes, driving revenue opportunities, and solving complex problems across Engineering, Legal, Compliance, Operations and external partners. I combine business ownership with strong analytical skills, including SQL and Python, and enjoy roles where product, technology, operations and strategy come together.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Work experience

Strategy & Operations (Product) at Revolut, Jan 2025 - Sep 2026 · 1 yr 9 mos, • Owned end-to-end product strategy, roadmap, and P&L for Borderless payments — leading re-architecture and launch of the USD/PLN corridor post-UK bank migration coordinating Data, Support, Front-End (Retail/Business), Legal, Financial Crime, and Engineering workstreams • Supported rollout of EUR–AU, EUR–NZ, EUR–SG, and EUR–BR corridors by running internal governance, building finance funds-flow models, and delivering tracking dashboards covering 100K+ transactions and multi-million GBP corridor usage. • Scoped a standardized operational framework for global USD corridor expansion, partnering with Legal to eliminate 8+ weeks of engineering work. • Remediated legacy payment flows for regional regulatory compliance; streamlined third-party KYC and eligibility workflows with Support and Onboarding to remove customer bottlenecks.

Strategy & Operations at Revolut, Dec 2023 - Dec 2024 · 1 yr 1 mo, Operational Excellence, Payments Operations, Risk & Reconciliation • Directed department-wide reconciliation program across bank transfers; built automated Looker dashboards and real-time Slack alerting, establishing core KPIs and coordinating Product Ops, Engineering, and Finance Recon teams to cut exposure breaks from multi-millions to $200K (90% reduction). • Partnered with Product Ops, Engineering, and vendor teams to eliminate recurring reconciliation breaks through root-cause analysis and technical resolution. • Restructured break-remediation workflow, building a training playbook and delegating daily investigation to Payment Specialists — offloading 100% of operational load from Product Ops Managers. Vendor Infrastructure & Data Engineering • Built Core Payments’ first unified Vendor Management Framework across 20+ payment integrations, establishing SLA tracking, escalation matrices, and risk playbooks. • Partnered with Central Data Engineering on metric logic and ETL pipelines, powering Looker dashboards that monitor daily payment integration health, vendor uptime, and SLA compliance.

Strategy & Operations, COO Office at slice, Oct 2022 - Dec 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India, • Directed Collections operations across 9 functions (Telecalling, Agency, Risk, Analytics, Strategy), designing core KPIs that achieved a 94% B0 resolution rate while reducing unit costs. • Led the operational transition from a 5-day to a 6-day rostered schedule for 100+ collection agents, aligning Legal, HR, and Product while restructuring incentives to protect morale and recovery throughput. • Partnered cross-functionally with Legal, Product, and Risk to enforce full regulatory compliance across customer journeys and operational workflows. • Restructured field/agency incentive schemes and engineered scalable operational SOPs to maximize debt recovery throughput within budget. • Co-designed feature updates for internal CRM and operations portals, streamlining CX escalation workflows

Data & Analytics at slice, Oct 2021 - Nov 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India, • Automated Credit Enhancement models for salaried, student, and freelancer cohorts; • Engineered account statement (SoA) and document-matching (DocName Redflag) logic. • Built an automated Collections Resolution tracker across risk buckets, saving 50 hours of monthly bandwidth; designed live agent KPI dashboards in Databricks/SQL. • Initiated and led hands-on Databricks and SQL training workshops for 20+ Data Scientists, Analysts, Risk, and CX Operations staff.

Assistant Manager at Citibank India, Jun 2018 - Oct 2021 · 3 yrs 5 mos, Mumbai, Maharashtra, India, • Built behavioral lead-salvage models using Adobe Analytics and Big Data platforms to recover dropped Instant Personal Loan applicants via targeted Salesforce campaigns, generating $500K+ revenue. • Led Tableau deployment across India operations, architecting self-service dashboards for Product Managers and Directors that eliminated 100+ ad-hoc queries per month. • Automated 20+ core MIS reports via SAS-SQL scripts, cutting reporting effort 95% and increasing cadence from monthly to daily. • Programmed a Python NLP text-parsing model to structure raw merchant transaction data; built CHAID decision trees to identify lookalike customer profiles for cross-selling.

Summer Trainee at SAMSUNG R&D INSTITUTE INDIA - BANGALORE PRIVATE LIMITED, May 2017 - Jul 2017 · 3 mos, Bengaluru, Karnataka, India

Education

Bachelor of Technology - BTech, Mathematics and Computer Science, Indian Institute of Technology, Delhi