Headline

Building Porter @ Porter | Operations Management, Outstation

About

Dynamic and results-driven Regional Operations & Category Manager with hands-on experience in managing and scaling urban logistics across multiple cities. Currently leading the Outstation category for Mumbai, Pune, and Ahmedabad at Porter, where I am responsible for end-to-end business ownership — including P&L management, pricing strategy, fulfillment operations, and demand-supply growth. I have successfully driven 20%+ growth in the category by building data-driven strategies and execution frameworks across regions. Recognized as an AOP Monthly Achiever for consistently meeting and exceeding targets. My approach balances strategic thinking with operational rigor, focusing on customer experience, partner enablement, and cost optimization. I specialize in: Multi-city operations leadership Category P&L management Demand and supply generation Pricing and cost optimization Partner lifecycle management (VoP) Customer experience programs (VoC) Cross-functional collaboration (Product, Strategy, CX, Analytics) Training, mentoring, and performance management of city teams I am passionate about building scalable systems, empowering frontline teams, and delivering real-world impact in logistics and mobility ecosystems. Looking forward to growing in roles that challenge my ability to think big, execute fast, and lead high-performing teams.

Location

Mumbai

AI stack

claude

gemini

grok

notion

openai

ChatGPT

Work experience

Building Porter at Porter, Apr 2025 - Present · 1 yr 6 mos, Mumbai, Maharashtra, India, Managing Operations across Mumbai, Pune, and Ahmedabad Leading Outstation operations across Mumbai, Pune, and Ahmedabad, ensuring seamless fulfillment and service delivery. Driving P&L ownership, building strategic pricing models, and optimizing cost structures for better margins. Designing and implementing Voice of Partner (VoP) and Voice of Customer (VoC) programs to improve service quality and partner experience. Managing and mentoring a cross-functional city-level operations team, focusing on performance, training, and continuous improvement. Collaborating with product, strategy, and central teams to scale operations efficiently and align with business goals. End-to-end responsibility for operational excellence, partner engagement, customer satisfaction, and service expansion.

Regional Business Development Manager at ICFAI Group, Jun 2023 - Apr 2025 · 1 yr 11 mos, On-site, Oversee business development and category growth strategy for student enrollments. Build and maintain strong relationships with educational partners and prospective students. Develop and implement targeted sales plans to achieve enrollment and revenue goals. Lead outreach campaigns and promotional events to drive brand visibility. Conduct market research to identify growth opportunities and inform decision-making. Collaborate with cross-functional teams to ensure smooth execution of strategic initiatives. Consistently meet and exceed quarterly and annual sales targets.

Business Development Manager at BYJU'S, Dec 2020 - May 2023 · 2 yrs 6 mos, Managed sales operations for the North India region, adapting strategies to local market demands and driving customer acquisition. Led and supervised a sales team of 10 Business Development Associates, ensuring weekly revenue targets were consistently met or exceeded. Developed and implemented effective sales plans tailored to the region, increasing conversion rates and market penetration. Conducted regular sales training sessions, workshops, and one-on-one coaching to strengthen team selling skills and product knowledge. Tracked team performance using sales metrics and KPIs, delivering feedback and actionable plans to boost results. Focused on customer retention by ensuring high-quality onboarding, building trust, and maintaining long-term relationships. Collaborated with marketing and operations teams to support lead generation and ensure smooth handovers, reducing churn. Achieved significant revenue growth through disciplined pipeline management and strategic territory planning. Recognized for strong sales leadership, ability to motivate teams, and delivering exceptional customer experiences.

Business Development Trainee at BYJU'S, Dec 2020 - Jan 2021 · 2 mos

Software Engineer at STPL - SRM Techsol Pvt Ltd, Sep 2019 - Dec 2020 · 1 yr 4 mos, Bengaluru, Karnataka, India

Education

Bachelor of Technology - BTech, Information Technology, BABU BANARASI DAS EDUCATIONAL SOCIETY GROUP OF INSTITUTIONS, LUCKNOW

Intermediate, Science, RPM ACADEMY