Headline

Associate @ Cognizant | Rpa Developer | Agent Developer

About

As an Associate at Cognizant, I focus on developing automation solutions to streamline processes and improve operational efficiency. My role includes creating bots for automating user-generated ticket processing, managing access permissions, and enhancing response times while minimizing errors. These efforts align with my core skills in RPA development and bot creation. With an MCA from Lakshmi Narain College of Technology, I am equipped with expertise in computer programming and process automation. My commitment to leveraging tools like UiPath/AA/Power Automate and RPA technologies enables me to analyze business processes, identify automation opportunities, and deliver scalable, high-quality solutions that meet organizational objectives.

Location

Pune/Pimpri-Chinchwad Area

Work experience

Associate at Cognizant, Oct 2024 - Present · 1 yr 10 mos, Pune District, Maharashtra, India, Developed a bot to automatically process user-generated tickets, assign access permissions, and provide direct access to users, significantly improving efficiency, reducing human error, and accelerating response times.

Robotics Engineer at Cognizant, Jan 2022 - Present · 4 yrs 7 mos, Develop process automation solutions using UiPath and other RPA tools — ensuring strict compliance with design specifications, coding standards, and client compliance requirements. Analyse existing business processes to identify automation opportunities, conduct technical feasibility checks, and provide actionable insights for efficient, scalable solution design. Create and maintain robust automation scripts and workflows using C#, Python, and PowerShell — optimising performance, reliability, and maintainability of automated processes. Execute comprehensive testing and troubleshooting of automation solutions including unit testing, UAT support, and root-cause analysis to ensure high-quality deliverables meeting productivity benchmarks. Document automation processes, solutions, and workflows — providing clear technical guidelines in SDD, ODI, and PDD formats to support future enhancements and maintenance. Design and deploy REFramework-based UiPath bots with Orchestrator Queue management, exception handling, and retry logic for high-volume, production-grade process automation. Integrate automation solutions with enterprise systems via REST APIs, Web Services, SQL Server, ServiceNow, SAP, and Oracle — ensuring seamless end-to-end connectivity. Collaborate effectively with BAs, PMs, and business stakeholders — applying strong written and verbal communication skills to translate process requirements into accurate automation solutions. Demonstrate learning agility by staying current with latest RPA platform features — including UiPath Agentic Automation and LLM-based intelligent automation frameworks. Mentor junior RPA developers, conduct code reviews, and share best practices to elevate team capability and delivery quality.

Programmer Analyst at Cognizant, Aug 2023 - Sep 2024 · 1 yr 2 mos, Pune District, Maharashtra, India, I contributed to the EPS Automation Factory by creating a bot for monitoring email escalations. The bot tracks and reports the total number of escalations categorized by department and automatically sends this information to the tower leads. In the Merck account, I developed a bot to directly handle ServiceNow tickets, streamlining the ticket management process.

Education

Master of Computer Applications - MCA, Computer Programming, Specific Applications, Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021

Bachelor of computer application, Computer and Information Sciences and Support Services, Barkatullah University, Bhopal