---
title: "Satyajit Behera - Principal Engineering Manager in Bengaluru | Tal"
description: "Meet Satyajit Behera, Engineering Leader building AI-first Customer Experience Platforms | Fraud Detection | AI Operations | Enterprise SaaS | Microsoft based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/satyajit-behera/share-image"
---

# Satyajit Behera on Tal

## Headline

Engineering Leader building AI\-first Customer Experience Platforms \| Fraud Detection \| AI Operations \| Enterprise SaaS \| Microsoft

## About

Engineering leader with 19\+ years of experience building and scaling enterprise platforms across AI, customer experience, fraud prevention, cloud platforms, and large\-scale distributed systems\. Currently a Principal Engineering Manager at Microsoft leading engineering initiatives within Dynamics Contact Center focused on Fraudster Detection & Prevention, AI\-assisted operations, platform reliability, and enterprise customer experience systems\. Proven track record of building high\-performing engineering teams, driving operational excellence, and delivering AI\-first platform capabilities at scale\. Led initiatives that significantly reduced production incidents, improved Time\-to\-Detect and Time\-to\-Mitigation through automation and telemetry, and accelerated AI adoption across engineering workflows\. Experienced across enterprise SaaS, contact center platforms, trust & safety systems, AI\-assisted tooling, analytics, workflow orchestration, and cloud\-native architectures\. Successfully led cross\-functional teams across Microsoft, Flipkart, and startup environments, driving both platform modernization and product innovation\. Passionate about building AI\-enabled engineering organizations that combine strong execution, customer obsession, operational rigor, and scalable architecture\. Key Leadership Impact Reduced production incidents by 60%\+ through operational automation and telemetry modernization\. Improved Time\-to\-Detect and Time\-to\-Mitigation by 50% across enterprise contact center systems\. Led AI\-assisted engineering adoption across incident triage, RCA workflows, and operational diagnostics\. Built and scaled multi\-functional engineering teams across Microsoft, Flipkart, and startup environments\. Delivered enterprise\-scale customer experience and fraud prevention platforms supporting strategic customers\.

## Location

Bengaluru

## AI stack

claude code

claude

gemini

github copilot

replit

claudecode

## Work experience

Principal Engineering Manager at Microsoft, Oct 2024 \- Present · 1 yr 11 mos, Bengaluru, Karnataka, India, Leading engineering initiatives for Dynamics Contact Center focused on Fraudster Detection & Prevention, AI\-assisted operations, and customer experience platform reliability\. Built and scaled engineering ownership across Media Manager and Contact Center AI systems with full operational readiness and production support coverage\. Reduced production incidents by over 60% through telemetry improvements, automation, operational tooling, and AI\-assisted diagnostics\. Drove AI\-first engineering adoption using LLM\-powered workflows for incident triage, RCA generation, sprint summaries, and engineering productivity improvements\. Led delivery readiness for strategic enterprise customers across contact center and AI\-driven support systems\. Improved Time\-to\-Detect and Time\-to\-Mitigation by 50% through operational automation and intelligent diagnostics\. Partnered with cross\-functional product, support, and platform teams to deliver scalable AI\-enabled customer support capabilities\.

Vice President of Engineering at Webware\.io, Sep 2023 \- Oct 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India, Led the Engineering unit in India, overseeing multiple teams across Platform, Applications, Solutions, and Integrations\. Successfully delivered a comprehensive workflow engine across web and mobile applications, significantly enhancing product capabilities\. Designed and implemented an integrated Notification System across desktop, web, app, and mobile push channels\. Reorganized the Engineering team to optimize productivity, creating a streamlined structure with clear goals and objectives\. Fostered effective communication with senior leadership to ensure alignment between organizational goals and Engineering initiatives\. Drove continuous improvement in engineering processes, enhancing efficiency and product quality across all teams\. Led product delivery efforts in partnership with team managers, ensuring on\-time execution and alignment with strategic objectives\.

Engineering Manager at Flipkart, Sep 2022 \- Sep 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, Led a team of 20 members and built the next version of flipkart health plus mobile site, android app and ios app\. Drove the mobile site performance with implementation of SSR across pages\. Improved engineering processes with build, test and release strategies including monitoring of different web vitals and app vitals\. Built and led a high performant team achieving all the major feature milestones including cart page CDUI, whole FKH\+ UX revamp, Track Order, Health Campion, Freshworks integration\.

Senior Software Engineering Lead/Manager at Microsoft, Sep 2021 \- Sep 2022 · 1 yr 1 mo, Bengaluru, Karnataka, India, Led a team to build the content moderation tool for Microsoft Ads resulting in 50% efficacy of review time\. Led a team of interns to build the Ads trust and safety experience to identify fraudulent customers\. Drove Tech Date sessions across teams for learning excellence\. Built the new experience for Microsoft News and Feeds\.

Senior Software Engineer at Microsoft, Dec 2017 \- Aug 2021 · 3 yrs 9 mos, Bengaluru, Karnataka, India, Designed the architecture for the web application, editorial verification tool for Microsoft Ads\. Built various UI components like training tiles, custom grids, and implemented the login flow\. Built all the build and release pipelines for the product\. Built the whole admin analytics module for Power Platform including page layout, navigation, filters, dashboards, reports\. Made PowerApps and Power Automate Analytics page accessibility compliant\. Skills \- React, Redux, NodeJS, Jest, JavaScript, Fluent, Accessibility, HTML5, CSS3, C\#, Kusto, MSSQL, PowerBI, D3js, Cosmos DB, App Service, Azure Functions, Redis, Azure DevOps, AAD Domains \- Ads, Analytics Projects \- Power Platform, Power BI, PowerApps, Power Automate, Bing Ads

Senior Software Engineer at GE Digital, Jan 2017 \- Nov 2017 · 11 mos, Bengaluru Area, India, Worked as a technical anchor and lead in MOS pod\-based in India\. Built REST APIs using Nodejs, Expressjs, mocha, chai, and PostgreSQL\. Built UI components for MOS using Polymer, Web components\. Used cloud solutions Predix and AWS for application hosting and deployment\. Made the MOS application more secure fixing all security vulnerabilities\. Mentored engineers and helped up\-skill the front end skills\. Skills \- Nodejs, Expressjs, Mocha, Chai, PostgreSQL, Polymer, Web components, Predix, AWS Domains \- Supply Chain Project \- Material Optimization Suite

## Education

Bachelor's degree, Information Technology, Biju Patnaik University of Technology, Odisha

Higher Secondary, Science, Dharanidhar University, Kendujhar

[View the original profile](https://tal.club/meet/satyajit-behera)

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