Headline

SRE | Cloud & Customer Technical Advisory | Enterprise SaaS | Cloud Operations |

About

I am a Software Engineer 2 / SRE with 6+ years of experience supporting enterprise SaaS platforms across cloud operations, reliability engineering, observability and production environments. In my current role at Concentrix Catalyst, supporting Honeywell as a client, I work across multi-cloud and multi-region platforms with a strong focus on platform reliability, operational readiness and customer-impacting outcomes. A significant part of my work sits at the intersection of technology and customer success. I partner with CSMs and TAMs through Forge Operations Center (FOC) to analyze customer and platform data including usage, adoption, utilization and data volumes, translating technical telemetry into actionable insights for customer health and business discussions. My experience includes: • Cloud operations and architecture across Azure and GCP • Kubernetes / AKS and enterprise SaaS platforms • Observability and monitoring strategy • Production incident and escalation management • Customer adoption and platform utilization analysis • Cloud transformation and legacy modernization • Cross-functional stakeholder management • Automation and operational efficiency I enjoy working at the intersection of engineering, customers and business outcomes—understanding technical challenges, translating them into actionable priorities, and helping teams deliver reliable and scalable solutions. Areas of expertise: Technical Account Management | Customer Technical Advisory | Cloud Operations | Customer Adoption | Cloud Transformation | SRE | Observability | Kubernetes | Azure | GCP | Enterprise SaaS

Location

Bengaluru

AI stack

claude code

github copilot

ollama

openai

githubcopilot

Work experience

Software Engineer 2 at Concentrix Catalyst, Jul 2024 - Present · 2 yrs 3 mos, Greater Bengaluru Area, Supporting Honeywell as a client across multiple enterprise production platforms spanning multi-cloud and multi-region environments, focusing on reliability, cloud operations, observability and operational readiness. • Built custom monitoring solutions and reusable observability frameworks providing a single-pane-of-glass view across services, clouds and regions. • Partner with CSMs and TAMs through Forge Operations Center (FOC) to analyze customer/platform data including usage, adoption, utilization and data volumes, translating technical telemetry into actionable customer-health and business insights. • Collaborate with engineering, product, CSM/TAM and support stakeholders on production incidents, escalations, root-cause analysis, remediation and customer-impact assessment. • Translate operational and customer signals into technical findings, risks and recommendations supporting customer priorities, platform stability and adoption.

Site Reliability Engineer -2 at [24]7.ai, Sep 2023 - Jul 2024 · 11 mos, Bengaluru, • Partnered with business and engineering stakeholders to transform legacy on-premises solutions into viable cloud architectures, improving platform reliability and operational scalability. • Collaborated with engineering teams across time zones to improve operational efficiency through automation and enhanced observability, providing a holistic view of platform health and enabling proactive issue identification.

SRE at Honeywell, Aug 2021 - Sep 2023 · 2 yrs 2 mos, Bangalore Urban, Karnataka, India, Handling and maintain Forge Cloud Services(FCS) IoT platform leveraged by different business groups inside Honeywell . As a Devops Engineer role played crucial role in CI/CD process and other business critical production activities. Currently as part of Forge Labs, working as a SRE for Honeywell's Emissions project, insetting of environments and implementing other CI/CD process in those the systems more reliable.

Asst. System Engineer at Tata Consultancy Services, Jan 2020 - Aug 2021 · 1 yr 8 mos, Bengaluru, Karnataka, India, Acted as a operation specialist for TCS Bancs software leveraged by LCH(London Clearing House) part of LSEG(London Stock Exchange Group).

Education

Master of Technology - MTech, Computer Software Engineering, Birla Institute of Technology and Science, Pilani

PG Diploma, Data Science, International Institute of Information Technology Bangalore