ServiceNow Developer | CSA + CAD Certified | ITSM • Discovery • HAM/SAM Part of the ServiceNow delivery team at TCS, building and maintaining enterprise ITSM, Discovery, and Asset Management solutions on the Now Platform. Key work: • Developed and maintained ITSM workflows across Incident, Problem, Change, and Request Management — reducing manual intervention on recurring tickets. • Built server-side logic using Business Rules, Script Includes, and Scheduled Jobs; wrote client-side JavaScript via Client Scripts, UI Policies, and GlideAjax for dynamic form behavior. • Automated approval and fulfillment processes in Flow Designer, replacing legacy workflow scripts with upgrade-safe flows. • Configured and tuned Discovery — expanding CMDB coverage and improving CI data quality for downstream ITSM and Asset processes. • Managed Hardware & Software Asset Management (HAM / SAM) — software model normalization, license reconciliation, and asset lifecycle tracking. • Packaged and promoted changes via clean Update Sets; collaborated in code reviews and Agile ceremonies. • Partnered directly with business stakeholders to gather requirements and translate them into ServiceNow solutions. Tech: ServiceNow (ITSM, Discovery, HAM, SAM, CMDB) · JavaScript · GlideRecord · GlideAjax · Flow Designer · Business Rules · Client Scripts · UI Policies · Script Includes · Update Sets · REST integrations · Service Portal (intro) · Python · SQL