Headline

Analyst

About

Dedicated Professional Analyst seeking career advancement within the same domian, bringing a solid background in loan auditing and mortgage lending. Proficient in meticulously reviewing and validating customer identification documents and information to uphold integrity and accuracy standards. Well-versed in Client Service delivery, committed to providing prompt and high-quality assistance as needed. Possesses exceptional analytical and communication skills, demonstrating a proven ability to manage extensive volumes of client data efficiently. Adaptable to evolving industry standards, eager to contribute expertise to the continued success and growth of the organization.

Location

Vishakhapatnam

AI stack

claude

gemini

perplexity

ChatGPT

ChatGPT Images

Microsoft Copilot

Work experience

Analyst at Firstsource, Jul 2024 - Present · 2 yrs 1 mo, Trichy, Working as an Analyst in US Mortgage Operations, focusing on post-closing processes for various clients with specialization in Trailing Documents and TRID audit, ensuring accuracy, completeness, and compliance across a wide range of mortgage documents . Applied strong attention to detail to verify critical post-closing documentation, support risk mitigation, and help maintain investor and regulatory standards .Collaborated with cross-functional teams on work allocation, workflow coordination, and timely resolution of document-related issues, contributing to smoother operations and improved turnaround times . Took ownership of daily and weekly reporting, including preparation and mailing of status and performance reports for different client processes, enabling management to track productivity, identify bottlenecks, and drive process improvements .Built a strong understanding of the US mortgage life cycle, post-closing checkpoints, and documentation requirements while consistently supporting team goals, service-level commitments, and client satisfaction across multiple client portfolios

Operations Associate at WNS, Feb 2023 - Jan 2024 · 1 yr, Visakhapatnam, Andhra Pradesh, India, Conducted due diligence on customer documents for US mortgage accounts, verifying identities and details to ensure regulatory compliance and seamless account validation in high-volume trailing docs processes.Investigated compromised accounts, prepared detailed reports, and escalated to security teams for resolution—maintaining audit trails and mitigating fraud risks in post-closing mortgage operations.Generated daily Excel reports on case performance, aggregating data from cross-departmental sources and delivering ad-hoc analyses to leadership for informed decision-making and workflow optimization.Provided onboarding support to new entrants, delivering training on business processes, mortgage trailing docs protocols, and compliance standards—reducing ramp-up time by 2-3 weeks.Ensured all email communications adhered to company policies, maintaining professional, accurate, and timely customer interactions that achieved 98% satisfaction in mortgage servicing SLAs.Collaborated with leadership to enhance processes in trailing documents management, boosting accuracy, efficiency, and departmental goals through targeted improvements and quality controls.

Human Resources Intern at Bharat Sanchar Nigam Limited, Dec 2021 - Feb 2022 · 3 mos, Visakhapatnam, Andhra Pradesh, India

Human Resources Intern at Novotel Hotels, Apr 2018 - Jun 2018 · 3 mos, Visakhapatnam, Andhra Pradesh, India

Education

Master of Business Administration - MBA, Department of Management Studies, Gayatri Vidya Parishad College For Degree and PG Courses (A)

Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General, Andhra university