Headline

Techops Engineer @ Acko

About

With 4 years of experience as a Product Support Engineer and Software Engineer, I specialize in Java-based application support, API troubleshooting, and full-stack development for enterprise banking solutions. 💡 I have delivered L2/L3 support for high-availability systems at Société Générale (via HTC Global Services) and contributed to product engineering at Temenos, building and optimizing solutions like Approval Matrix and Cardless Withdrawal for mobile banking platforms. 🌟 My expertise spans incident management, root cause analysis (RCA), and CI/CD pipelines, with strong hands-on skills in AWS (EC2, S3, RDS, IAM, VPC, Route 53, CloudWatch), Java, SQL, Groovy, and API debugging. I am recognized for driving system stability, improving performance, and ensuring customer satisfaction. 🏆 🛠️ Core Competencies 🔍 Advanced Issue Resolution & Debugging 💬 Customer Support Excellence (L2/L3, Enterprise Banking) 📝 Knowledge Base & Documentation 🎯 Incident & SLA Management 💻 Technical Skills: Java, SQL, Groovy, JavaScript, APIs ☁️ Cloud: AWS (EC2, S3, RDS, IAM, VPC, Route 53, CloudWatch) 🔧 Tools: Git, GitHub, Jenkins, Postman, ServiceDesk, JIRA, Kibana, ELK 🚀 Specialties 👨‍💻 Application Support & Full-Stack Development ⚡ Process & Workflow Improvement 🤝 Cross-Team Collaboration 📊 Monitoring & Performance Optimization (AWS, Kibana, Dynatrace)

Location

Bengaluru

AI stack

claude code

codex

cursor

github copilot

meta

n8n

Work experience

Senior Software Engineer at Recro, Feb 2026 - Present · 9 mos, Bengaluru, Karnataka, India

L2 engineer at HTC Global Services, Mar 2025 - Jul 2025 · 5 mos, Chennai, Tamil Nadu, India, L2 Engineer — HTC Global Services Pvt Ltd. (Société Générale) (Mar 2025 – Jul 2025) 🛠️ Delivered L2 production support for high-availability banking applications on AWS, ensuring minimal downtime. 🔍 Resolved API, backend, and UI incidents using Java, SQL, and Postman, reducing escalations by 30%. 📊 Monitored applications via AWS EC2, CloudWatch, and Kibana, performing log analysis and troubleshooting. 🤝 Collaborated with cross-functional teams to improve application reliability and performance. 🔐 Managed IAM policies and conducted RCA of recurring issues, enhancing system security and stability

Software Engineer 2 / Product Support Engineer at Temenos, Mar 2023 - Jan 2025 · 1 yr 11 mos, Chennai, Tamil Nadu, India, 💻 Software Engineer 2 — Temenos Pvt Ltd. (Project: TJM) (Mar 2023 – Jan 2025) 🎯 Handled 25+ customer incidents/day with minimal escalations, ensuring SLA compliance. 📂 Performed log analysis, batch job support, and system tuning to stabilize production workloads. ⚙️ Managed deployments using Git, Jenkins, and CI/CD pipelines, reducing release failures. ☁️ Supported AWS EC2, RDS, and S3 workloads via CLI and CloudWatch monitoring. 📝 Created internal documentation and trained junior engineers to improve team efficiency.

Software Engineer 1 at Temenos, Mar 2022 - Feb 2023 · 1 yr, Chennai, Tamil Nadu, India, .🌐Product Engineer — Temenos Pvt Ltd. (Projects: Infinity & Mobile Banking) (Mar 2022 – Feb 2023) ✅ Approval Matrix Project: Developed configurable approval workflows with RBAC, reducing manual approval effort. 💳 Cardless Withdrawal Project: Implemented backend logic for secure ATM transactions without physical cards, integrated with mobile banking apps. 📈 Optimized performance by tuning EC2 and RDS parameters and setting CloudWatch alarms for proactive monitoring. 🔧 Contributed to feature development, debugging, and enhancements for enterprise mobile & web banking applications.

Product Engineer at Temenos, Mar 2022 - Feb 2023 · 1 yr, • Supported Java-based enterprise banking applications, backend services, and REST APIs in production environments. • Performed SQL troubleshooting, backend debugging, and data validation to investigate application and data-related issues. • Assisted with cloud operations, application monitoring, and technical troubleshooting. • Supported ADLS-related data validation and ETL activities to help maintain data accuracy and processing consistency. • Collaborated with development and support teams to investigate defects, resolve technical issues, and maintain application stability.

Education

Bachelor of Engineering - BE, Computer Science, Bannari amman institute of technology

SRV Hitech Matriculation Higher Secondary School, Rasipuram