Information Security

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Bachelor of Technology - BTech, Computer Science
SV College of Engineering
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Greater Bengaluru Area
App/Cloud Support Associate at Accenture, Aug 2025 - Present · 11 mos, Bangalore Urban, Karnataka, India
Microsoft Windows Desktop Management at JoulestoWatts Business Solutions Pvt Ltd, Nov 2023 - Aug 2025 · 1 yr 10 mos, Bengaluru, Karnataka, India, Client: Accenture -Experienced in handling incidents, issues, and outages, prioritizing swift investigation and restoration. -Adept at managing customer issues, delivering effective resolutions, and boosting user satisfaction. -Competent in precise issue logging and maintaining an extensive technical knowledge database. -Ensured SLA compliance by vigilantly tracking user system issues until resolution. -Efficiently resolved system/application issues through meticulous research, diagnosis, and troubleshooting. -Engaged in compliance audits and monitored Asset Compliance.
Bachelor of Technology - BTech, Computer Science, SV College of Engineering