---
title: "Satheesh Reddy Yandra - Support Engineer in Hyderabad | Tal"
description: "Meet Satheesh Reddy Yandra, Support Engineer at Hansamukh Software Solutions based in Hyderabad. AI stack includes claude, gemini, and ChatGPT."
image: "https://tal.club/meet/satheesh-reddy/share-image"
---

# Satheesh Reddy Yandra on Tal

## Headline

Support Engineer at Hansamukh Software Solutions

## Location

Hyderabad

## AI stack

claude

gemini

ChatGPT

## Work experience

Support Engineer at Hansamukh Software Solutions, Jan 2022 \- Present · 4 yrs 11 mos, Hyderabad, · Provided L2 Production Support and Control Support, ensuring system monitoring and timely incident resolution within SLA\. · Monitored batch jobs using AutoSys and Mainframe systems, ensuring smooth execution of critical business processes\. · Prepared daily batch status reports and performed database analysis for accurate report generation and distribution\. · Diagnosed file transfer failures and executed FTP operations for timely delivery to client systems\. · Monitored system health, alerts, disk utilization, and database performance using ITRS Geneos and DCW GUI tools\. · Created and managed Incident, Problem, and Change tickets using ServiceNow ITSM and BMC Remedy\. · Validated client report delivery \(daily statements, margin reports\) across servers, databases, and applications\. · Performed database updates and trade account modifications, ensuring data accuracy and preventing duplication issues\. · Investigated application and system logs to identify root causes \(e\.g\., trade blocking\) and provided timely updates to stakeholders\. · Ensured incident resolution and delivered effective solutions to maintain system stability and customer satisfaction\. · Developed and published Knowledge Base \(KB\) documents to improve team efficiency and reduce recurring issues\. · Managed Incident and Problem queues, ensuring proper prioritization, tracking, and resolution\.

[View the original profile](https://tal.club/meet/satheesh-reddy)

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