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Satheesh Reddy Yandra

Support Engineer at Hansamukh Software Solutions

Hyderabad

4+ years of work experience

Hansamukh Software Solutions
Jan 20224 yrs 11 mosPresent

Hyderabad

·       Provided L2 Production Support and Control Support, ensuring system monitoring and timely incident resolution within SLA. ·       Monitored batch jobs using AutoSys and Mainframe systems, ensuring smooth execution of critical business processes. ·       Prepared daily batch status reports and performed database analysis for accurate report generation and distribution. ·       Diagnosed file transfer failures and executed FTP operations for timely delivery to client systems. ·      Monitored system health, alerts, disk utilization, and database performance using ITRS Geneos and DCW GUI tools. ·       Created and managed Incident, Problem, and Change tickets using ServiceNow ITSM and BMC Remedy. ·       Validated client report delivery (daily statements, margin reports) across servers, databases, and applications. ·       Performed database updates and trade account modifications, ensuring data accuracy and preventing duplication issues. ·       Investigated application and system logs to identify root causes (e.g., trade blocking) and provided timely updates to stakeholders. ·       Ensured incident resolution and delivered effective solutions to maintain system stability and customer satisfaction. ·       Developed and published Knowledge Base (KB) documents to improve team efficiency and reduce recurring issues. ·       Managed Incident and Problem queues, ensuring proper prioritization, tracking, and resolution.

Satheesh’s AI Stack

claude
claude
gemini
gemini
ChatGPT
ChatGPT

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Satheesh Reddy Yandra on Tal

Headline

Support Engineer at Hansamukh Software Solutions

Location

Hyderabad

AI stack

claude

gemini

ChatGPT

Work experience

Support Engineer at Hansamukh Software Solutions, Jan 2022 - Present · 4 yrs 11 mos, Hyderabad, · Provided L2 Production Support and Control Support, ensuring system monitoring and timely incident resolution within SLA. · Monitored batch jobs using AutoSys and Mainframe systems, ensuring smooth execution of critical business processes. · Prepared daily batch status reports and performed database analysis for accurate report generation and distribution. · Diagnosed file transfer failures and executed FTP operations for timely delivery to client systems. · Monitored system health, alerts, disk utilization, and database performance using ITRS Geneos and DCW GUI tools. · Created and managed Incident, Problem, and Change tickets using ServiceNow ITSM and BMC Remedy. · Validated client report delivery (daily statements, margin reports) across servers, databases, and applications. · Performed database updates and trade account modifications, ensuring data accuracy and preventing duplication issues. · Investigated application and system logs to identify root causes (e.g., trade blocking) and provided timely updates to stakeholders. · Ensured incident resolution and delivered effective solutions to maintain system stability and customer satisfaction. · Developed and published Knowledge Base (KB) documents to improve team efficiency and reduce recurring issues. · Managed Incident and Problem queues, ensuring proper prioritization, tracking, and resolution.