Headline

Flipkart Minutes ||Ex - Delhivery || Ex- Acciojob

About

Customer-focused Assistant Store Manager with proven expertise in Flipkart Minutes’ quick-commerce operations. Skilled in driving seamless day-to-day processes — from inventory control and accurate order fulfillment to last-mile logistics — to deliver a superior customer experience. Adept at leading diverse teams, ensuring strict compliance with Flipkart’s SOPs, and upholding safety and food-handling standards. Proven ability to leverage data and tech-driven insights to optimize KPIs, reduce wastage, and manage liquidation and disposal processes efficiently. Experienced in adapting to city-specific challenges, including peak-order surges, traffic constraints, and local demand fluctuations, to ensure timely deliveries and customer satisfaction. Committed to supporting Flipkart’s rapid scale-up through continuous process improvements, cross-functional collaboration, and innovation that enhances operational efficiency and service excellence.

Location

Patna

Work experience

Executive at Flipkart, May 2025 - Present · 1 yr 2 mos, On-site, Customer-focused Assistant Store Manager with proven expertise in Flipkart Minutes’ quick-commerce operations. Skilled in driving seamless day-to-day processes — from inventory control and accurate order fulfillment to last-mile logistics — to deliver a superior customer experience. Adept at leading diverse teams, ensuring strict compliance with Flipkart’s SOPs, and upholding safety and food-handling standards. Proven ability to leverage data and tech-driven insights to optimize KPIs, reduce wastage, and manage liquidation and disposal processes efficiently. Experienced in adapting to city-specific challenges, including peak-order surges, traffic constraints, and local demand fluctuations, to ensure timely deliveries and customer satisfaction. Committed to supporting Flipkart’s rapid scale-up through continuous process improvements, cross-functional collaboration, and innovation that enhances operational efficiency and service excellence.

Assistant Store Manager at FLIPKART MINUTES, May 2025 - Present · 1 yr 2 mos, A customer-centric Assistant Store Manager specializing in quick-commerce operations. Optimized Key Performance Indicators (KPIs), reduced waste, and efficiently managed liquidation and disposal through data and tech-driven insights. Proficient in overseeing daily operations, including inventory management, accurate order fulfillment, and last-mile logistics, to ensure a superior customer experience. Experienced in navigating city-specific challenges such as peak-order surges, traffic congestion, and local demand fluctuations to guarantee timely deliveries and customer satisfaction. Adept at leading diverse teams, ensuring strict adherence to Flipkart’s Standard Operating Procedures (SOPs), and upholding safety and food-handling standards. Committed to supporting Flipkart's rapid expansion through continuous process improvements, cross-functional collaboration, and innovative approaches that enhance operational efficiency and service excellence.

Assistant Team Lead at Delhivery, Jul 2023 - Jun 2024 · 1 yr, Bihar, India, Led a high-performing team responsible for last-mile delivery operations, ensuring accurate and timely package deliveries. Optimized delivery routes to enhance efficiency, reduce delivery time, and minimize operational costs. Collaborated with cross-functional teams to address challenges, streamline processes, and improve overall service quality. Utilized advanced technologies for real-time tracking, effective communication, and data-driven decision-making. Developed and implemented training programs to enhance team performance and adherence to company standards. Consistently exceeded performance targets, contributing to Delhivery's strong reputation in the logistics industry. Maintained a strong focus on customer satisfaction, service excellence, and continuous improvement. Key Achievements: Achieved a 15% reduction in delivery times through route optimization and process improvements. Successfully led the team to a 98% on-time delivery rate, significantly enhancing customer satisfaction.

Full-stack Developer at AccioJob, Jul 2022 - Jun 2023 · 1 yr, remote

Education

Master of Computer Applications - MCA, Computer Programming, Specific Applications, Maharaja Agrasen Himalayan Garhwal University

Bachelor of Computer Applications, Computer Software Engineering, Maulana Mazharul Haque Arabic & Persian University, Patna