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Sarthak Singh

Business Analytics & Data Science Aspirant | IT Operations and Support Specialist @ HCLTech | Power BI | Process Improvement | Global Vendor Management | IIT Guwahati

Kanpur

3+ years of work experience

HCLTech
Aug 20232 yrs 11 mosPresent

Lucknow

Managed 10+ vendors across NA, EAME, and APAC regions maintaining near-100% SLA compliance. * Improved account operational performance by 20–30% through data-driven process optimization. * Built Power BI dashboards reducing manual reporting effort by 40%. * Conducted RCA analysis leading to a 15–20% reduction in repeat incidents. * Managed billing reconciliation processes ensuring 100% discrepancy resolution before monthly closures. * Mentored interns and supported onboarding programs reducing ramp-up time by 25%.

Education

Indian Institute of Technology, Guwahati

Bachelor's Degree, Data Science and Artificial Intelligence

Indian Institute of Technology, Guwahati

20234 yrs2027

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Headline

Business Analytics & Data Science Aspirant | IT Operations and Support Specialist @ HCLTech | Power BI | Process Improvement | Global Vendor Management | IIT Guwahati

About

I am an IT Operations Analyst at HCLTech supporting Caterpillar Inc. across North America, EAME, and APAC regions. Over the past 3+ years, I have worked extensively in vendor management, service delivery, SLA governance, operational analytics, incident management, and process improvement. My work involves managing global stakeholders, analyzing operational performance, conducting root cause analysis, and building data-driven reporting solutions using Power BI and Excel. Alongside my professional experience, I am pursuing a Bachelor’s in Data Science & Artificial Intelligence from IIT Guwahati, where I am strengthening my skills in machine learning, statistics, Python, SQL, and business analytics. I am particularly interested in Business Analytics, Data Analytics, Process Optimization, Consulting, and Technology-driven Business Transformation. Certifications include PRINCE2, PMP, ITIL, Azure AI-900, Azure Machine Learning, CompTIA A+, and Generative AI programs from AWS and GCP. Open to opportunities in Business Analytics, Data Analytics, Consulting, Operations Excellence, and Global Service Delivery.

Location

Kanpur

Work experience

Analyst at HCLTech, Aug 2023 - Present · 2 yrs 11 mos, Lucknow, Managed 10+ vendors across NA, EAME, and APAC regions maintaining near-100% SLA compliance. * Improved account operational performance by 20–30% through data-driven process optimization. * Built Power BI dashboards reducing manual reporting effort by 40%. * Conducted RCA analysis leading to a 15–20% reduction in repeat incidents. * Managed billing reconciliation processes ensuring 100% discrepancy resolution before monthly closures. * Mentored interns and supported onboarding programs reducing ramp-up time by 25%.

Education

Bachelor's Degree, Data Science and Artificial Intelligence, Indian Institute of Technology, Guwahati

Sarthak Singh - Analyst in Kanpur | Tal