Headline

EIR @ Scaler | Ex-Founder | Mesa ’24

About

🏨 From the corridors of luxury hotels to the dynamic world of startups, my journey in #hospitality and #business has been an exhilarating adventure. Graduating from India's premier hotel management school, I honed my skills in #operations, #processimprovement, and #training, which laid a strong foundation for my career. I even led the reopening of a resort post-lockdown, showcasing #adaptability in challenging times. 🚀 This journey was a springboard for my next chapter, where I moved to start-ups leveraging my customer experience specialization. I thrived in building client relationships and optimizing processes. Transitioning to a Customer Operations role, I drove innovation by integrating a game-changing chatbot and managing operations and #customersupport teams with precision. As the chapters unfolded, I realized my journey needed further enrichment, which led me to pursue a Postgraduate Program in #StartupLeadership at Mesa School of Business. This step marked a turning point, aligning my experiences in CX, tourism, and startups with a broader perspective on leadership and innovation. 🎓 Now, I'm poised at the intersection of my past experiences and my future aspirations, eager to leverage my skills and education to make a significant impact in the business world. My journey has been a testament to adaptability, resilience, and an unwavering commitment to excellence, and I'm excited about the stories and challenges that lie ahead in this ever-evolving landscape. 📬 Let's explore potential collaborations! Drop me an email at sarthak1812@outlook.com or send a connection request.

Location

Bengaluru

AI stack

claude code

lovable

n8n

notebooklm

Supabase

Wispr Flow

Work experience

Entrepreneur in Residence at Scaler, Mar 2026 - Present · 7 mos, Bengaluru

Chief of Staff at BeGig, Sep 2024 - Mar 2026 · 1 y 6 mo, Bengaluru, Karnataka, India, Set up and solo-ran BeGig Studio, an AI product development service, growing it to $1M GTV in 9 months. Partnered with Google and WeWork to host co-branded events in 3 cities. Increased user onboarding by 40x by optimising distribution channels.

Co-Founder at Creator Chart, Jan 2024 - Jul 2024 · 7 mos, Bengaluru, Karnataka, India, • Developed 3 revenue sources, achieving INR 1.9L MRR in 3 months of operations. • Onboarded the first 10 paying users in 2 weeks by building flows to create and engage the sales funnel. • Gained 40% MoM user growth by leveraging organic distribution channels (LinkedIn and online communities.) • Used data backed insights and progress demonstration to achieve 90% cohort renewal rate. • Established processes and systems resulting in 80% TAT reduction in daily operations.

Customer Operations Manager at HappyCredit, Mar 2022 - Jul 2023 · 1 yr 5 mos, Remote, • Product Development: Reduced queries by 95% by owning the development of the customer support chatbot • Gained a 40% increase in cases handled/day by operations agents by creating the backend approval system • Process Optimization: Reduced errors by 80% in 2 months by setting SOPs and error rate calculation systems • Functioned as the liaison with the Adnet partner, improving the platform’s merchant listing velocity by 2x

Corporate Relations & Customer Success at Relevel by Unacademy, Sep 2021 - Mar 2022 · 7 mos, Remote, • Was responsible for onboarding of new companies to hire pre-qualified candidates from Relevel. • Developed client relationships with exceptional communication and relationship-building skills. • Coordinated with all stakeholder parties to reduce TAT.

Assistant Manager at The Lalit Hotels, Jul 2018 - Sep 2021 · 3 y 2 mo, India

Education

Postgraduate Program, Startup Leadership, Mesa School of Business

Bachelor of Science - BS, Hospitality & Hotel Administration, Institute of Hotel Management Delhi

Public links

github: https://github.com/lookatsarthak