Headline

Client Relationship | Customer Success | Business Development & Sales | Digital Transformation | Service Delivery | 10x Innovation | Transformation Programs

About

Highly committed and accomplished IT leader with demonstrated performance in establishing long-term client partnerships, leading strategic engagements, and growing business. Conceptualize and lead implementation of engagement strategies that enable customer value creation, improve customer experience, advance relationships, and drive sustainable business growth. Serve as influential leader and trusted advisor to clients, collaborating with them in defining strategies and executing digital transformation programs to support business objectives. Well-versed in crafting innovative solutions and creative propositions to address customers’ business priorities. Over a career spanning 20+ years, have played progressive roles ranging from early-career technical roles to leadership roles such as program director, practice sales leader, client partner. Currently, leading a global portfolio focusing on Cloud, Automation, AI, and Digital Transformation for a life sciences client, managing client relationships, driving business growth, and overseeing delivery of services. Specialties: Customer Engagement Strategy & Planning, Account Management, Customer Success, Business Development, Service Delivery, Consultative Selling, Technology Evangelization, Program Management, Solutions Delivery, Digital Transformation, Cloud, Innovation, Modern Workplace, Microsoft 365, Azure, AWS

Location

New York City Metropolitan Area

AI stack

opencode

claudecode

Work experience

Client Engagement Lead at Deloitte, Jan 2022 - Present · 4 yrs 8 mos, New York City Metropolitan Area

Client Partner - Life Sciences at Wipro Limited, Apr 2018 - Dec 2021 · 3 yrs 9 mos, NJ, USA, Manage a portfolio focusing on Cloud, Modern Workplace, Automation, AI, and Digital Transformation for a global life sciences account. Responsible for customer engagement strategy and relationship management, business development, revenue growth, delivery governance, and customer value realization. • Account management, relationship/ stakeholder management • Engagement governance, operational improvements & innovation • Business Strategy & Account Planning, Contract negotiation • Revenue, P&L, KPIs, and value drivers • Leading cross-functional / global teams of business analysts, project managers, architects, solution developers and testers working across locations.

Director - Microsoft Practice at Wipro Limited, Apr 2015 - Mar 2018 · 3 yrs, NJ, USA, Led business development and customer engagement for Wipro’s Microsoft business across Healthcare and Life Sciences customer accounts in the US. Responsible for partnering with customer leadership team in their transformation initiatives, identifying opportunities for adoption of Microsoft technologies, driving end to end sales process, contract negotiation, and managing delivery of key engagements • Account management • Business Strategy and Planning • Campaigns & Lead generation • Sales and Business Relationship Management

Senior Manager, Life Sciences at Wipro Limited, May 2013 - Mar 2015 · 1 yr 11 mos, NJ, USA, Managed a global portfolio for a life sciences account, driving new technology incubation in SMAC (Social, Mobile, Analytics and Cloud) and helping customers adopt these technologies to solve /simplify business problems, and reduce IT operational cost. • Evangelizing Social, Mobile, Analytics and Cloud (SMAC) technologies, helping customers solve /simplify business problems, and reduce IT operational costs. • Operate as a trusted partner for new technology incubation and implementation initiatives. • Account Planning and identifying opportunities for proactive campaigns & lead generation. • Managing financial /contract negotiations and commercial activities. • Own overall accountability for delivery, ensuring adherence to committed KPIs.

Product Manager - Loan Origination System at Tata Consultancy Services, Mar 2006 - Aug 2007 · 1 yr 6 mos, Managed the development of a LOS product, starting from conceptualization, business case approval through requirements, design, development and release. LOS, which eventually became an integral part of TCS’ banking product BaNCS, caters to end-to-end business need of loan origination and services. He was also responsible for developing GTM strategy, supporting the pre-sales function, enabling global client partners in proactive demand generation and end-to-end bid management for large deals.

Product Implementation Manager – Mortgage Insurance Underwriting at Tata Consultancy Services, Nov 2003 - Feb 2006 · 2 yrs 4 mos, Ontario, Canada, Managed the implementation of TCS Insurance product, IIMS, for private mortgage insurance provider in Canada. It was a large strategic initiative to bring in efficiency, provide real-time response to customers, improve accuracy of underwriting and built-in the flexibility for changing business rules. Additionally, he was responsible for managing business relationship at the level of senior VPs and Executive directors.

Project Manager at Tata Consultancy Services, Nov 2001 - Oct 2003 · 2 yrs, Managed several short to medium term projects in implementation of corporate applications using web technologies for a global conglomerate

Education

Bachelor of Engineering, VSS University of Technology, India