---
title: "Saroj K. - Help Desk Engineer in Bengaluru | Tal"
description: "Meet Saroj K., Technical Support Engineer | L2 Support | Linux | AWS | NOC | Troubleshooting | Jira | ServiceNow based in Bengaluru. AI stack includes claude code, elevenlabs, and gemini."
image: "https://tal.club/meet/saroj-kumar-mahakud/share-image"
---

# Saroj K\. on Tal

## Headline

Technical Support Engineer \| L2 Support \| Linux \| AWS \| NOC \| Troubleshooting \| Jira \| ServiceNow

## About

Technical Support Engineer with 5\+ years of experience in L2 technical support, incident troubleshooting, escalation management, and SLA\-driven operations\. Experienced in supporting enterprise users and resolving hardware, operating system, application, access, and system\-related issues in high\-volume support environments\. Hands\-on experience with Linux administration \(Ubuntu, CentOS\), AWS \(EC2, IAM, S3, CloudWatch, RDS\), system monitoring, shell scripting, Git, Jenkins, Jira, and ServiceNow\. My infrastructure\-focused hands\-on practice includes Linux troubleshooting, process and service management, log analysis, permissions, networking, disk management, AWS infrastructure, and CI/CD workflows\. Currently targeting Technical Support Engineer, NOC Engineer, and Linux Administrator opportunities where I can apply my production support experience while continuing to build expertise in infrastructure and cloud technologies\. Core Skills: Linux \| AWS \| Troubleshooting \| Incident Management \| NOC \| Shell Scripting \| Jira \| ServiceNow \| Grafana \| Prometheus \| Jenkins \| Git \| SQL

## Location

Bengaluru

## AI stack

claude code

elevenlabs

gemini

github copilot

grok

hugging face

## Work experience

Help Desk Engineer at NTT DATA, Jun 2025 \- Nov 2025 · 6 mos, Bengaluru, Karnataka, India, ● Delivered technical support to Thermo Fisher's internal workforce, resolving application errors, password/account access issues, and system\-level incidents\. ● Managed end\-to\-end incident lifecycle using Jira and ServiceNow, from ticket intake through resolution and closure documentation\. ● Troubleshot application and access\-related issues, coordinating with internal IT teams to restore service and minimize downtime\. ● Maintained clear, professional communication with end users throughout the incident resolution process, ensuring high customer satisfaction\. ● Performed account unlocks, password resets, and access provisioning in line with internal security and compliance procedures\.

Technical Support Engineer at Concentrix, May 2020 \- May 2025 · 5 yrs 1 mo, Bangalore Urban, Karnataka, India, ● Provided L2 escalation support to L1 teams for internal Lenovo employees, resolving complex hardware, operating system, and system\-related issues within SLA\. ● Diagnosed hardware failures, driver conflicts, BIOS/firmware issues, and system performance problems\. ● Managed and resolved 20\-40 tickets daily using Jira and ServiceNow, documenting troubleshooting steps, root cause, and resolution\. ● Served as a technical escalation point for L1 engineers and provided guidance on troubleshooting and escalation procedures\. ● Collaborated with cross\-functional teams to investigate recurring technical issues and implement preventive solutions\. ● Maintained SLA compliance across high\-volume ticket queues while meeting quality and customer\-service targets\. ● Created and maintained knowledge base documentation to standardize troubleshooting procedures\.

## Education

Bachelor of Science, Utkal University

[View the original profile](https://tal.club/meet/saroj-kumar-mahakud)

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