Headline

BPO/ KPO Executive

Location

West New York

Work experience

Consultant at Barclays, Oct 2014 - Oct 2015 · 1 yr 1 mo, New York, Consulting

Associate ( Leader - Speciality Survey Group) at Hewitt Associates, Dec 2008 - Mar 2009 · 4 mos, Gurugram, Haryana, India, • Lead & managed Global Salary increase Survey team with overall responsibility for 4 regions – North America, Europe, Asia Pacific & Latin America • Accountable for delivery of assigned projects as per the agreed timelines, quality parameters, ensuring successful project execution and management, resulting in a high degree of internal & external client satisfaction • Coach & design strategies, solutions & processes instrumental in forecasting economic trends, salary increase, compensation benchmarking, variable pay plans & performance management system • Liaison with internal clients for required inputs to enable project execution

Manager - Operations at The Smart Cube, Aug 2005 - Nov 2008 · 3 yrs 4 mos, Greater Delhi Area, Managed a team of about 20 analysts consisting of Strategic Sourcing, RFx Projects,Research Analysts, Consultants and Senior Consultants responsible for conducting primary and secondary research, procurement (goods and professional services) supporting clients based in North America, EU & APAC

Assitant Manager - Operations at Global Vantedge, Oct 2002 - Jun 2004 · 1 yr 9 mos, Gurugram, Haryana, India, Managed a team of 25 accounts receivables specialists for multiple US Clients

Team Leader at EXL Service, Jul 2001 - Sep 2002 · 1 yr 3 mos, Managed a team of Claims Customer Service representatives for a leading US Insurance company

Education

BA Hons., English, Delhi University

Humanities, Presentation Convent