Headline

HRBP| HR Project Manager | HRIS & HR Recruitment | SAP Success Factors | Six Sigma Black Belt | SHRM Certified|Ex Capgemini|Ex Genpact| Ex TCS

About

HR Transformation and ServiceNow HRSD specialist with 11+ years of experience driving HR digital transformation, HRIS governance, and HR service delivery optimization across global organizations. 🔹 What I do: I bridge the gap between HR and technology — translating complex HR processes into efficient, scalable digital solutions. My core focus areas are ServiceNow HRSD functional delivery, HR programmed management, and data-driven workforce analytics. 🔹 ServiceNow HRSD Expertise: - HR Case Management design, SLA governance & workflow automation - Employee Service Centre & Knowledge Management configuration - HR portal optimization and employee self-service enablement - Cross-platform HRIS integration (ServiceNow ↔ SuccessFactors ↔ Workday) 🔹 What I've delivered: ✅ 40% reduction in manual HR reporting through Power BI automation ✅ 35% reduction in audit preparation time via standardized reporting ✅ 30% reduction in HR operational errors through Six Sigma redesign ✅ 98%+ data accuracy maintained across employee master records ✅ Led HR transformation programmed across 3 geographies at Capgemini 🔹 Technology Stack: ServiceNow | SAP SuccessFactors | Workday | Power BI | Power Automate | ServiceNow | LMS | SAP CRM 🔹 Certifications: SHRM Certified | Six Sigma Black Belt | Lean Six Sigma Green Belt | POSH Certified I'm currently open to ServiceNow HRSD Functional Consultant, HR Project Manager, and HR Transformation roles — FTE or consulting — across India.

Location

Bengaluru

Work experience

Human Resources Business Partner support /HR Operation at Capgemini, Jul 2025 - Apr 2026 · 10 mos, Greater Kolkata Area, Led HR digital transformation and ServiceNow HRSD-aligned service delivery optimisation across a 3-geography workforce. - Managed and optimised SuccessFactors HRIS workflows and HR service delivery processes, streamlining 10+ automated workflows - Designed HR Case Management and Employee Service Centre workflows — defining service categories, SLAs, and escalation rules - Built Power BI talent analytics dashboards for C-suite stakeholders measuring succession risk, learning adoption & workforce capability - Led HR data governance audits maintaining 98%+ data accuracy - Reduced manual HR reporting effort by 40% through dashboard automation - Drove change management initiatives for competency frameworks and leadership readiness programmes across 3 geographies 🏆 Impact: Automated talent dashboards reduced manual effort by 40%; analytics-backed leadership decks informed strategic workforce decisions across 3 geographies.

Bereavement at Career Break, Jun 2024 - May 2025 · 1 yr, Greater Kolkata Area, Family Time

Human Resources Team Lead at GENPACT, Sep 2022 - Feb 2024 · 1 yr 6 mos, Greater Kolkata Area, Managed HR operations and service delivery for India and US markets (2,000+ employees), with ownership of HR case management, compliance, and analytics. - Governed HR case management workflows — triaging, resolving, and escalating employee HR queries with defined SLA adherence - Built analytics dashboards covering attrition, hiring funnels, workforce productivity & compliance KPIs - Implemented HRIS refinements reducing process errors by 30% - Applied Six Sigma frameworks to redesign HR operational processes - Managed full-cycle HR programmes: performance management, ER, onboarding, and manager enablement 🏆 Impact: Compliance-ready dashboards cut audit prep time by 35%; standardised HR service delivery across India and US.

Human Resources Team Lead at GENPACT, Sep 2022 - Feb 2024 · 1 yr 6 mos, Kolkata, West Bengal, India

Human Resources Officer at Tata Consultancy Services, Jun 2019 - Aug 2022 · 3 yrs 3 mos, Greater Kolkata Area, 8+ years of continuous HRIS governance and HR service delivery across global enterprise accounts using SAP SuccessFactors and LMS platforms. - Managed SuccessFactors workflows for employee data, onboarding, recruitment, and compliance across global accounts - Served as the in-team HRIS Subject Matter Expert — trained 15+ colleagues on SuccessFactors workflows and data standards - Coordinated BGV, vendor management, compliance submissions, and risk mitigation for large global BUs - Maintained uninterrupted audit readiness and regulatory compliance for 8+ years 🏆 Impact: Recognised as HRIS SME; zero major compliance breaches across 8 years of global account delivery.

Senior Recruitment Associate at Tata Consultancy Services, Mar 2015 - Aug 2019 · 4 yrs 6 mos, Kolkata, West Bengal, India, Looked after HR Operations (India & US), the full employee life cycle management from hire till exit. • Handled queries and supporting center HRs with Employee Life Cycle Management in EmployWise and generate various status reports. • Worked closely with leadership to run the charter of talent engagement and development across the account. • Was responsible for preparing the Employee Handbook for US and India. • Led career conversations, facilitate leadership connect and motivate employees. • Ensured implementation of organization development and talent management initiatives for the account. • Tracked trends in employee concerns / behavior and proactively addressing them. Gathered feedback through various forums such as FGDs, 1-1s to build effective solutions and design action plans to bridge the gaps. • Ensured Business compliance and employment guidelines norms, front ending disciplinary investigations. Ensured 100% closure of HR SLAs. Looked after HR Operations (India & US), the full employee life cycle management from hire till exit. • Assisted HR Director to create, coordinate and execute various HR project work plans during the pandemic. • Designed and updated policies and procedures for US employee handbook. • Providing HR analytics to executives, HRBPs and senior leadership. • Facilitating trainings on system updates and best practices. • Identifying opportunities for HR system efficiencies by consistently reviewing current processes and soliciting feedback from internal customers. • Ensuring accuracy, integrity and confidentiality of HR

Trainee at Tata Consultancy Services, Feb 2014 - Feb 2015 · 1 yr 1 mo, Kolkata, West Bengal, India

Education

Bachelor's degree, Art/Art Studies, General, West Bengal State University, Kolkata